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Logon and admin issue

PostPosted: 2013-07-17 12:38
by jgagnon
I have an account here set up with an email address and have several complaints through this whole process of finding out it no longer works.

* Trying to log on the account tells me it is inactive. Trying to activate the account tells me it is "manually disabled" and to contact an board administrator.
* I cannot "contact a board administrator" without first finding the right forum with the right message that just happens to list the address I need to use.
* I've sent 3 emails over the last 10 days to the posted administrator email address without a single response. Not even an acknowledgement that the email was received and read by a human being.
* So now I've had to create a second account just to post here to try to figure out what is going on with the first account using an email address I had to create just for this purpose.

Does anyone even read the admin email for these forums?

Yes, I'm frustrated. :p

Re: Logon and admin issue

PostPosted: 2013-07-17 13:10
by cynwulf
jgagnon wrote:Does anyone even read the admin email for these forums?

In my experience, no...

PM one of the men in red: memberlist.php?mode=leaders

(Absent Minded, 4D696B65 and saulgoode are usually here regularly.)

Re: Logon and admin issue

PostPosted: 2013-07-17 13:19
by jgagnon
Thank you, I will do exactly that. :)

Re: Logon and admin issue

PostPosted: 2013-07-23 21:09
by Absent Minded
If you delete your PM before it has been read, no one gets to read it. I do recieve and read the admin e-mail, I am not always able to respond immidiately but I try to respond with in a couple days. I am sure the other Admins read things as well. As for me, if you had left your PM to me alone instead of deleting it, I would have read it at my earliest convience.

AM

Re: Logon and admin issue

PostPosted: 2013-07-24 18:51
by Absent Minded
For the record, since May 3rd this year I show 6 (admin@forums.debian.net... 8 if you count the ones sent to team@forums.debian.net as well) requests from members in regard to inactive accounts. Only 2 of those were from the same member and those were recieved with-in the last 48 hours (I did handle those by the way and curriously enough the member didn't even bother to thank me :lol: not that many do, it is my job here that we all get paid so highly for :D ). Maybe there was a mistake and the wrong address was used? I certianly don't show multiple requests from the same member over a span of 10 days.

Regards,
AM

PS. I have made it so contact information now shows in all sub-forums instead of just the "News & Announcments" for those who will actually read it. I don't have a problem with PMs by the way, I usually am notified of them but depending on settings, other staff may not be notified of PMs awaiting them.