New HP Elitebook 840G5 install black screen

Help with issues regarding installation of Debian

New HP Elitebook 840G5 install black screen

Postby DebThyName » 2018-03-20 17:04

I am trying to get debian 9.4 installed via the net install USB iso. When I choose to do the graphical install or just the regular install as soon as I hit the entire key the screen goes black and I get zero input on the screen. I have tried editing the parameters to include vga=ask nomodeset acpi=off but no matter what I try I can not get past this black screen.

Out of frustration I tried a different distro (mint) which did install as I would expect it to. I apologize for not being able to give you more but I am not sure what or how I can gather more details at this point.

Any advice would be greatly appreciated.

Thank you
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Re: New HP Elitebook 840G5 install black screen

Postby stevepusser » 2018-03-20 17:20

Mint includes the inxi hardware listing tool by default, so what's the output of

Code: Select all
inxi -F


Much new video hardware requires non-free firmware, which Debian does not include as a matter of policy, but Mint does.
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Re: New HP Elitebook 840G5 install black screen

Postby DebThyName » 2018-03-20 17:37

$ inxi -F
System: Host: laptop Kernel: 4.10.0-38-generic x86_64 (64 bit)
Desktop: Cinnamon 3.6.7 Distro: Linux Mint 18.3 Sylvia
Machine: System: HP (portable) product: HP EliteBook 840 G5
Mobo: HP model: 83B2 v: KBC Version 04.45.00
Bios: HP v: Q78 Ver. 01.00.05 date: 01/25/2018
CPU: Quad core Intel Core i7-8650U (-HT-MCP-) cache: 8192 KB
clock speeds: max: 4200 MHz 1: 4183 MHz 2: 4184 MHz 3: 4146 MHz
4: 3996 MHz 5: 4094 MHz 6: 4121 MHz 7: 4153 MHz 8: 4200 MHz
Graphics: Card: Intel Device 5917
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1920x1080@120.07hz
GLX Renderer: Mesa DRI Intel Kabylake GT1.5
GLX Version: 3.0 Mesa 17.0.7
Audio: Card Intel Device 9d71 driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network: Card-1: Intel Ethernet Connection (4) I219-LM driver: e1000e
IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full
mac: 10:e7:c6:6b:7a:b2
Card-2: Intel Device 24fd driver: iwlwifi
IF: wlp1s0 state: down mac: 74:e5:f9:a4:2c:cf
Drives: HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 512.1GB
Partition: ID-1: / size: 454G used: 5.9G (2%) fs: ext4 dev: /dev/nvme0n1p2
ID-2: swap-1 size: 17.02GB used: 0.00GB (0%) fs: swap dev: /dev/nvme0n1p3
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 44.0C mobo: 38.0C
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 244 Uptime: 0 min Memory: 540.9/15894.5MB
Client: Shell (bash) inxi: 2.2.35
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Re: New HP Elitebook 840G5 install black screen

Postby stevepusser » 2018-03-20 21:24

Newer Intel hardware requires that you have firmware-misc-nonfree installed from the nonfree section of the repository.

https://packages.debian.org/stretch/fir ... sc-nonfree

Though in your case I would suggest the version in stretch-backports: https://packages.debian.org/stretch-bac ... sc-nonfree

Ordinarily, I would suggest the kernel in stretch-backports, too, but I don't think it has the full Spectre and Meltdown hardening that the stock 4.9 Debian kernel or the backported MX 17 4.15 kernel has. Hopefully the 4.15 kernel will make its way into backports also.
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Re: New HP Elitebook 840G5 install black screen

Postby DebThyName » 2018-03-21 13:17

At the risk of sounding completely lost, can you point me in the direction of how I would bundle the firmware-misc-nonfree package into my installation media?

I apologize for the dumb question.

Thanks you
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Re: New HP Elitebook 840G5 install black screen

Postby p.H » 2018-03-21 13:27

I have had display issues with several HP Elitebook models in EFI mode. If you are booting in EFI mode, try to boot in legacy/BIOS mode.
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Re: New HP Elitebook 840G5 install black screen

Postby stevepusser » 2018-03-21 22:21

DebThyName wrote:At the risk of sounding completely lost, can you point me in the direction of how I would bundle the firmware-misc-nonfree package into my installation media?

I apologize for the dumb question.

Thanks you


Not a dumb question at all--I missed that the installer was giving you the problem. There is a version of the netinstall ISO that includes the firmware, and any good search engine will be able to find it for you.
The MX Linux repositories: Backports galore! If we don't have something, just ask and we'll try--we like challenges. New packages: GIMP 2.10.6, Pale Moon 28.1.0, wine-staging 3.16, qBittorrent 4.1.3, Linux kernel 4.18.8, virtualbox 5.2.18
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