Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

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Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby ndom91 » 2018-11-30 10:39

Hi All,

I'm having some trouble finding infos on this online, so I thought I'd come here.

So we've ordered a nice new supermicro server here at work and are planning on running Proxmox on it (based on debian).

The installation went smooth, however I cannot get either of the NICs to work. They are listed by Supermicro as from the Intel C621 platform.

Debian lists them as Intel X722 Ethernet Controllers in lspci.

They are also both assigned interface names and are listed normally under ip addr, for example.

The problem is that I cannot get them to generate any traffic. I have double and triple checked the IP, Subnet, and Gateway settings. Those all seem to be correct. They even work when assigned to the IPMI port (on the same port on the switch). When connected to the regular NICs, however, I cannot see any traffic at all coming from them according to the switch.

Is this Intel platform maybe just not supported by Debian out of the box? Am I missing some other special drivers?

I am seeing the same behavior on a Kubuntu 18.10 live cd btw.
Last edited by ndom91 on 2018-12-06 11:35, edited 1 time in total.
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby arochester » 2018-11-30 10:51

planning on running Proxmox on it


Better to ask the Proxmax Forum then... https://forum.proxmox.com/
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby ndom91 » 2018-11-30 11:12

I have posted there as well and haven't heard anything yet unfortunately. Thats why I thought I'd go here and ask about general support under debian first.
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby Segfault » 2018-11-30 11:50

I usually check cateee.net kernel driver database to investigate matters like this. What's the PCI ID of this card?
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby llivv » 2018-11-30 12:51

supermicro model number
2 x 10 Gb nics

Code: Select all
uname -a

dmesg | grep i40e


nic name(s) if you can find it/them in dmesg, ifconfig etc
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby Segfault » 2018-11-30 13:14

I'd use ethtool to see what's going on. Perhaps it auto-negotiates 10 Gbit/s and for some reason it is too much. Just guessing.
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby llivv » 2018-11-30 13:30

one comment I've seen suggests putting heavy traffic on the wire
light loads and ping don't seem to show up

sourceforge has a firmware project
launchpad has a bugreport
intel has a support request
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby ndom91 » 2018-11-30 13:35

I cant get online so its hard to work with anything thats not provided on the live cd.

Anyway so I threw in an ubuntu 18.10 server cd because I read it may work out of the box there, but no luck either.

ethtool -i enp96s0f0 outputted the following:
Code: Select all
driver: i40e
version: 2.3.2-k
firmware-version: 3.33 0x80000e48 1.1876.0
expansion-rom-version:
bus-info: 0000:60:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes


Heres a screenshot of the output of dmesg | grep i40e

Image
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby Segfault » 2018-11-30 14:22

Why ethtool -i ? The interesting information about link (layer 1) is not printed with -i.
Code: Select all
 ethtool eth0
Settings for eth0:
        Supported ports: [ TP ]
        Supported link modes:   10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Supported pause frame use: No
        Supports auto-negotiation: Yes
        Supported FEC modes: Not reported
        Advertised link modes:  10baseT/Half 10baseT/Full
                                100baseT/Half 100baseT/Full
                                1000baseT/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Advertised FEC modes: Not reported
        Speed: 1000Mb/s
        Duplex: Full
        Port: Twisted Pair
        PHYAD: 1
        Transceiver: internal
        Auto-negotiation: on
        MDI-X: off (auto)
        Supports Wake-on: pumbg
        Wake-on: g
        Current message level: 0x00000007 (7)
                               drv probe link
        Link detected: yes
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby ndom91 » 2018-11-30 15:11

Whoops, my bad - heres the full ethtool output for the first port:

Image
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby Segfault » 2018-11-30 15:32

Screenshots suck for many reasons. Please copy/paste plain text instead.

The launchpad bug llivv pointed to is interesting, did you investigate it?
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby llivv » 2018-12-01 20:54

If you provide the mobo model -
we can see what supermicro tested so far

Ubuntu driver is XL710 firmware at 1Gb
see diff between x722 and x710

see also:
sourceforge.net + x722
trisquel 7.0 Belenos + x722
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby ndom91 » 2018-12-06 11:09

Sorry for the late response, the motherboard is listed in the IPMI config web page as "X11DPi-N(T)".

Unfortunately I cannot copy / paste the plaintext as its running in a html5 kvm over the supermicro IPMI "remote control" page and this apparently doesnt allow copy and paste :/

I checked the launchpad bug report and while interesting, it seemed to be about a different issue. The author was having intermittent dropped connections / poor performance.

I am not able to get a connection going at all. Even my switch says there is never a single packet coming from the port.

I wil do some more googling for the recommended terms in the previous post, thanks for the suggestions.
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby Segfault » 2018-12-06 14:25

Unfortunately I cannot copy / paste the plaintext as its running in a html5 kvm over the supermicro IPMI "remote control" page and this apparently doesnt allow copy and paste :/
The text cannot be selected with mouse? What a user-unfriendly application.
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Re: Supermicro MB - Intel C621 / Intel X722 NIC - Supported?

Postby ndom91 » 2018-12-06 14:29

Nope :( the whole "terminal" window is entirely unresponsive to mouse operations. Other than marking it as "active" so that you can begin typing in it.
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