[SOLVED] libreoffice freezes at splash (buster testing)

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[SOLVED] libreoffice freezes at splash (buster testing)

Postby sombunall » 2018-09-01 21:29

OS: buster testing

apt: libreoffice recommended packages installed but not suggests

$ uname -r
4.17.0-3-amd64

Code: Select all
$ lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Root Complex
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) I/O Memory Management Unit
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
00:01.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe GPP Bridge
00:01.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe GPP Bridge
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe GPP Bridge
00:03.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe GPP Bridge
00:04.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
00:07.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
00:07.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Internal PCIe GPP Bridge 0 to Bus B
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) PCIe Dummy Host Bridge
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Internal PCIe GPP Bridge 0 to Bus B
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 59)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Data Fabric: Device 18h; Function 7
01:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM961/PM961
03:00.0 USB controller: Advanced Micro Devices, Inc. [AMD] Device 43b9 (rev 02)
03:00.1 SATA controller: Advanced Micro Devices, Inc. [AMD] Device 43b5 (rev 02)
03:00.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 43b0 (rev 02)
04:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] 300 Series Chipset PCIe Port (rev 02)
04:02.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] 300 Series Chipset PCIe Port (rev 02)
04:03.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] 300 Series Chipset PCIe Port (rev 02)
04:04.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] 300 Series Chipset PCIe Port (rev 02)
05:00.0 USB controller: ASMedia Technology Inc. ASM1143 USB 3.1 Host Controller
06:00.0 Ethernet controller: Intel Corporation I211 Gigabit Network Connection (rev 03)
07:00.0 Ethernet controller: Qualcomm Atheros Killer E2500 Gigabit Ethernet Controller (rev 10)
09:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Oland PRO [Radeon R7 240/340]
09:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
0a:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Oland PRO [Radeon R7 240/340]
0a:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
11:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Device 145a
11:00.2 Encryption controller: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) Platform Security Processor
11:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) USB 3.0 Host Controller
12:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Device 1455
12:00.2 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 51)
12:00.3 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-0fh) HD Audio Controller



Libreoffice stopped working after an update about 2 months or so ago. Instead it freezes at the splash screen. Sometimes the splash screen has 0% progress bar and sometimes 100% before staying in place. Sometimes it is replaced by black. I have to issue a "killall soffice.bin" to get rid of it as using xkill is not good enough. This has been going on for 2 months now. I have tried:

# apt purge libreoffice* && apt clean && apt autoremove

and tried to reinstall but nothing. I have also tried 1 month ago to rename my config directory (or file I don't remember) in my home dir to no avail. When I run from the terminal I see no error messages... the cursor goes to the next line and nothing.

I am using i3wm as my window manager so I tried lxde and it does the same thing.

How do I get past that splash screen.
Last edited by sombunall on 2018-09-01 22:26, edited 1 time in total.
sombunall
 
Posts: 65
Joined: 2009-05-20 20:36

Re: libreoffice freezes at splash (buster testing)

Postby sombunall » 2018-09-01 22:25

Figured it out. When I did an strace I saw /proc/ati just before it freezes:
Code: Select all
$ strace /usr/lib/libreoffice/program/soffice.bin
**SNIP**
writev(18, [{iov_base="b\0\6\0\17\0\0\0", iov_len=8}, {iov_base="ATIFGLEXTENSION", iov_len=15}, {iov_base="\0", iov_len=1}], 3) = 24                                       
poll([{fd=18, events=POLLIN}], 1, -1)   = 1 ([{fd=18, revents=POLLIN}])             
recvmsg(18, {msg_name=NULL, msg_namelen=0, msg_iov=[{iov_base="\1\0\7\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", iov_len=4096}], msg_iovlen=1, msg_controllen=0, msg_flags=0}, 0) = 32
recvmsg(18, {msg_namelen=0}, 0)         = -1 EAGAIN (Resource temporarily unavailable)
recvmsg(18, {msg_namelen=0}, 0)         = -1 EAGAIN (Resource temporarily unavailable)
poll([{fd=18, events=POLLIN|POLLOUT}], 1, -1) = 1 ([{fd=18, revents=POLLOUT}])       
writev(18, [{iov_base="<\0\2\0\0\0\340\2+\6\1\0", iov_len=12}, {iov_base=NULL, iov_len=0}, {iov_base="", iov_len=0}], 3) = 12                                             
poll([{fd=18, events=POLLIN}], 1, -1)   = 1 ([{fd=18, revents=POLLIN}])             
recvmsg(18, {msg_name=NULL, msg_namelen=0, msg_iov=[{iov_base="\1\1\t\0\0\0\0\0R\0\300\2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", iov_len=4096}], msg_iovlen=1, msg_controllen=0, msg_flags=0}, 0) = 32
recvmsg(18, {msg_namelen=0}, 0)         = -1 EAGAIN (Resource temporarily unavailable)
recvmsg(18, {msg_namelen=0}, 0)         = -1 EAGAIN (Resource temporarily unavailable)
shutdown(18, SHUT_RDWR)                 = 0                                         
close(18)                               = 0                                         
openat(AT_FDCWD, "/proc/ati/major", O_RDONLY) = -1 ENOENT (No such file or directory)
geteuid()                               = 1000                                       
clone(child_stack=NULL, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x7f65a7aa5fd0) = 32176
wait4(32176,


So I restarted in safe mode "$ soffice --safe-mode" and told it not to use OPENGL. problem solved.
sombunall
 
Posts: 65
Joined: 2009-05-20 20:36


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