Seagate Ultra Slim, will not mount, urb: status -32

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Seagate Ultra Slim, will not mount, urb: status -32

Postby ladb9 » 2017-11-20 05:22

I'm running debian 9 (updated) as a host on a VM (VMWare WS 12 (updated)) on Win10 (updated). It's an HP laptop, only a few years old, core i3. I'm seeing the same errors on a desktop with otherwise the same configuration.

I bought an external drive from costco to do backups, but it won't mount, etc. External drive: Seagate Ultra Slim MT, 2TB

Nothing shows up in /dev/
Nothing shows up with fdisk -l
Nothing shows up with mount

lsusb works:
Bus 004 Device 002: ID 0bc2:ab2d Seagate RSS LLC


dmesg shows:
[ 484.194577] usb 4-1: new SuperSpeed USB device number 2 using xhci_hcd
[ 484.216564] usb 4-1: New USB device found, idVendor=0bc2, idProduct=ab2d
[ 484.216567] usb 4-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 484.216569] usb 4-1: Product: Ultra Slim MT
[ 484.216570] usb 4-1: Manufacturer: Seagate
[ 484.216571] usb 4-1: SerialNumber: NA957BAD
[ 485.156964] usbcore: registered new interface driver usb-storage
[ 485.189945] scsi host33: uas
[ 485.191725] usbcore: registered new interface driver uas
[ 485.193955] usb 4-1: stat urb: status -32
[ 485.194004] scsi 33:0:0:0: tag#0 data cmplt err -32 uas-tag 1 inflight: CMD
[ 485.194007] scsi 33:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
[ 505.846334] scsi 33:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
[ 505.846338] scsi 33:0:0:0: tag#0 CDB: Inquiry 12 00 00 00 24 00
[ 505.846354] scsi host33: uas_eh_bus_reset_handler start
[ 505.966533] usb 4-1: reset SuperSpeed USB device number 2 using xhci_hcd
[ 505.987798] usb 4-1: device firmware changed
[ 506.015110] scsi host33: uas_post_reset: alloc streams error -19 after reset
[ 506.015132] usb 4-1: USB disconnect, device number 2


which is pretty much the same as /var/log/messages, but which also has:
> Nov 19 21:17:56 delight mtp-probe: checking bus 4, device 2: "/sys/devices/pci0000:00/0000:00:15.0/0000:03:00.0/usb4/4-1"
> Nov 19 21:17:56 delight mtp-probe: bus: 4, device: 2 was not an MTP device


I looked into the mtp line from /var/log/messages, and it looks like that is related to android cell phone/usb connections, which is not my prob.

So I looked into the errors:
stat urb: status -32
data cmplt err -32 uas-tag 1 inflight: CMD


and found a post on ubuntu forums which was pretty much identical but with no replies, https://ubuntuforums.org/showthread.php?t=2374508
On Debian forums I see something similar, but not really http://forums.debian.net/viewtopic.php?f=7&t=13744&hilit=urb+status+32

A post with a very similar problem and with a solution is on stack, https://stackoverflow.com/questions/46777344/vmware-ubuntu-error-usb-4-1-stat-urb-status-32-when-connecting-external-driv, but this looks way too complicated, like this is going to waste a week of my life just to try to get a disk mounted.

Is this something I should try because I'll run into this problem with every disk I try, or should I just buy a different disk and expect things to work more smoothly?
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Re: Seagate Ultra Slim, will not mount, urb: status -32

Postby dilberts_left_nut » 2017-11-20 05:41

The Debian one is very old, the other two are both running virtually, which is where my suspicions would lie - do you have a real machine you can plug it into?
Any other usb storage work ok on your vm?
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Re: Seagate Ultra Slim, will not mount, urb: status -32

Postby ladb9 » 2017-11-20 06:13

Okay, yeah, I have an old desktop running debian 9 natively (not the same desktop I mentioned originally), and it mounts no prob
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Re: Seagate Ultra Slim, will not mount, urb: status -32

Postby ladb9 » 2017-11-20 06:44

I found another external HD, this one a Toshiba, also slim, usb 3.0, 1TB and this mounts fine on the debian VM
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Re: Seagate Ultra Slim, will not mount, urb: status -32

Postby dilberts_left_nut » 2017-11-20 07:17

That Arch thread seems to finish with the uas issue fixed in kernel 3.17 +, which both of your Stretch systems should be ahead of, which again points to some interaction between the VMware usb subsystem and the particular uas implementation on that drive that gives trouble.
You could test with the procedure shown here
https://bbs.archlinux.org/viewtopic.php ... 0#p1441510

... or, just use the disk that works :)
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Re: Seagate Ultra Slim, will not mount, urb: status -32

Postby steve_v » 2017-11-20 07:24

ladb9 wrote:this looks way too complicated, like this is going to waste a week of my life just to try to get a disk mounted.

Eh? Adding that module option and rebuilding the initramfs is going to take 10 minutes. Tops.
Might as well try it, disabling UAS is likely the only way to get Vmware + that particular disk working...
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Re: Seagate Ultra Slim, will not mount, urb: status -32

Postby ladb9 » 2017-11-20 18:34

Okay much thanks dilberts_left and steve.

The first method suggested by ephemient's post, pointed to by dilberts_left worked and the drive is now mounted.

I gotta run for now, will check back in about progress for the permanent solution, maybe tonight.

Thanks again.
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