Bluetooth not working - missing / Intel® Wireless-AC 3165

[gaudouy]

Hello,
Since 15 days my wifi / bluetooth card, no longer works under debian.
This is the model: Intel® Wireless-AC 3165
https://ark.intel.com/content/www/fr/fr ... -3165.html

I do not see the card anymore.

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root@srv-dom-1:/home/sammy# lsusb
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 069: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
Bus 001 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
--------------
root@srv-dom-1:/home/sammy# hcitool dev
Devices:
--------------
root@srv-dom-1:/home/sammy# service bluetooth status
● bluetooth.service - Bluetooth service
   Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled)
   Active: active (running) since Wed 2019-05-08 03:02:50 CEST; 1 day 17h ago
     Docs: man:bluetoothd(8)
 Main PID: 512 (bluetoothd)
   Status: "Running"
    Tasks: 1 (limit: 4915)
   CGroup: /system.slice/bluetooth.service
           └─512 /usr/lib/bluetooth/bluetoothd

Warning: Journal has been rotated since unit was started. Log output is incomplete or unavailable.

I try this solution without result :

solved:

Debian 9 "Stretch"
deb http://httpredir.debian.org/debian/ stretch main contrib non-free

# apt-get update && apt-get install firmware-iwlwifi

reboot and I have wifi and it's faster then win10

http://forums.debian.net/viewtopic.php? ... 65#p656916


Do you have any solutions ?

Thank you in advance for your help

[stevepusser]

What do you get for

Code: Select all

apt policy firmware-iwlwifi

dmesg | grep firmware

[gaudouy]

What do you get for

Code: Select all

apt policy firmware-iwlwifi

dmesg | grep firmware

Thanks for your response.
I have this results

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root@srv-dom-1:/home/sammy# apt policy firmware-iwlwifi
firmware-iwlwifi:
  Installé : 20161130-5
  Candidat : 20161130-5
 Table de version :
 *** 20161130-5 500
        500 http://ftp.fr.debian.org/debian stretch/non-free amd64 Packages
        500 http://httpredir.debian.org/debian stretch/non-free amd64 Packages
        100 /var/lib/dpkg/status

And :

Code: Select all

root@srv-dom-1:/home/sammy# dmesg | grep firmware
root@srv-dom-1:/home/sammy#

[Head_on_a_Stick]

Since 15 days

The card may have broken then.

Does it work in the "live" environment? Try one of the images with non-free firmware included.