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Installer does not detect ethernet card

Ask for help with issues regarding the Installations of the Debian O/S.
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ron177
Posts: 57
Joined: 2010-07-17 02:36

Installer does not detect ethernet card

#1 Post by ron177 »

Dear all,

I am trying to install Debian Lenny (64 bit) on my brand new Toshiba laptop (intel i3, 3 GB RAM) and for some reason the installer cannot detect the ethernet card. This is the error message I get:

"No Ethernet card was detected. If you know the name of the driver needed by your Ethernet card, you can select it from the list."

And then there's a list which is quite long -- and I cannot replicate it here. But I want to know why the installer cannot find the ethernet card on its own or find the appropriate driver. In any case how can I fix this problem?

Regards,

Ron

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rivenathos
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Re: Installer does not detect ethernet card

#2 Post by rivenathos »

Lenny may be too old since you have a very new laptop. You may have better results with an ISO from http://kmuto.jp/debian/d-i/ since those images come with a newer kernel. Though, at this point, you might look more towards Squeeze.
Running Debian on Dell: OptiPlex 3010, OptiPlex 7010, OptiPlex 9010, and Inspiron 1545.
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ron177
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Re: Installer does not detect ethernet card

#3 Post by ron177 »

Thanks so much for the link. Why is it that a newer version of Debian is not cited on the official Debian website? Why these image files are not listed there? Just out of curiosity....

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rivenathos
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Re: Installer does not detect ethernet card

#4 Post by rivenathos »

The link I gave you above is to non-official versions.

Have you checked http://www.debian.org/devel/debian-installer/ yet? That is where I get the most recent Squeeze images.
Running Debian on Dell: OptiPlex 3010, OptiPlex 7010, OptiPlex 9010, and Inspiron 1545.
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sidRo
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Re: Installer does not detect ethernet card

#5 Post by sidRo »

Here Debian Testing x64 Official CD:
http://cdimage.debian.org/cdimage/weekl ... 64/iso-cd/
Here Debian Testing x64 Official DVD:
http://cdimage.debian.org/cdimage/weekl ... 4/iso-dvd/
Here Debian Testing x64 Unofficial CD netinstall (include non-free kernel cod):
http://cdimage.debian.org/cdimage/unoff ... 64/iso-cd/

ron177
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Re: Installer does not detect ethernet card

#6 Post by ron177 »

Are you suggesting that instead of trying to configure my ethernet I should just go ahead and download the files you sent and burn them on DVDs and run them to install Debian?

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rivenathos
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Re: Installer does not detect ethernet card

#7 Post by rivenathos »

Well, if your Ethernet card is not detected in the stock Lenny kernel, I was thinking you would have better luck with either with one of those images from kmuto or a current Squeeze image. The links given by sidRo are a click or two into the second hyperlink I suggested. Not knowing your skill and comfort level with Debian, I gave info which would probably be the easiest. Pick an image and run the installer to see if your Ethernet card is now detected. Knowing the output of your "lspci" would probably be helpful in discovering exactly which Ethernet card you have.
Running Debian on Dell: OptiPlex 3010, OptiPlex 7010, OptiPlex 9010, and Inspiron 1545.
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ron177
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Re: Installer does not detect ethernet card

#8 Post by ron177 »

You wrote:

"Well, if your Ethernet card is not detected in the stock Lenny kernel, I was thinking you would have better luck with either with one of those images from kmuto or a current Squeeze image. The links given by sidRo are a click or two into the second hyperlink I suggested. Not knowing your skill and comfort level with Debian, I gave info which would probably be the easiest. Pick an image and run the installer to see if your Ethernet card is now detected. Knowing the output of your "lspci" would probably be helpful in discovering exactly which Ethernet card you have."

Thanks so much for your advice. I will follow it up. I am not a really experienced Debian user. I like it a lot but I haven't been able to install it on my iMac or for that matter this Toshiba laptop I just bought. What is "lspci"? How could I figure out its "output"?

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rivenathos
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Re: Installer does not detect ethernet card

#9 Post by rivenathos »

ron177,
If you are using GNOME, open your terminal (Applications>Accessories>Terminal), and key in:

Code: Select all

lspci
The resulting output will give you your hardware information. Note: I use "lspci -nn" for a little extra info.

For example, when I key in "lspci" for my Toshiba, I get:
  • rivenathos@toshiba:~$ lspci -nn
    00:00.0 Host bridge [0600]: Intel Corporation Mobile 915GM/PM/GMS/910GML Express Processor to DRAM Controller [8086:2590] (rev 03)
    00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller [8086:2592] (rev 03)
    00:02.1 Display controller [0380]: Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller [8086:2792] (rev 03)
    00:1c.0 PCI bridge [0604]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) PCI Express Port 1 [8086:2660] (rev 03)
    00:1d.0 USB Controller [0c03]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #1 [8086:2658] (rev 03)
    00:1d.1 USB Controller [0c03]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #2 [8086:2659] (rev 03)
    00:1d.2 USB Controller [0c03]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #3 [8086:265a] (rev 03)
    00:1d.3 USB Controller [0c03]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #4 [8086:265b] (rev 03)
    00:1d.7 USB Controller [0c03]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB2 EHCI Controller [8086:265c] (rev 03)
    00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev d3)
    00:1e.2 Multimedia audio controller [0401]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) AC’97 Audio Controller [8086:266e] (rev 03)
    00:1e.3 Modem [0703]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) AC’97 Modem Controller [8086:266d] (rev 03)
    00:1f.0 ISA bridge [0601]: Intel Corporation 82801FBM (ICH6M) LPC Interface Bridge [8086:2641] (rev 03)
    00:1f.2 IDE interface [0101]: Intel Corporation 82801FBM (ICH6M) SATA Controller [8086:2653] (rev 03)
    00:1f.3 SMBus [0c05]: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) SMBus Controller [8086:266a] (rev 03)
    02:00.0 Ethernet controller [0200]: Marvell Technology Group Ltd. 88E8036 PCI-E Fast Ethernet Controller [11ab:4351] (rev 10)
    06:02.0 Network controller [0280]: Intel Corporation PRO/Wireless 2200BG [Calexico2] Network Connection [8086:4220] (rev 05)
    06:04.0 CardBus bridge [0607]: Texas Instruments PCIxx21/x515 Cardbus Controller [104c:8031]
    06:04.2 FireWire (IEEE 1394) [0c00]: Texas Instruments OHCI Compliant IEEE 1394 Host Controller [104c:8032]
    06:04.3 Mass storage controller [0180]: Texas Instruments PCIxx21 Integrated FlashMedia Controller [104c:8033]
    06:04.4 SD Host controller [0805]: Texas Instruments PCI6411/6421/6611/6621/7411/7421/7611/7621 Secure Digital Controller [104c:8034]
    rivenathos@toshiba:~$
From this output, I can determine my Ethernet card is:
02:00.0 Ethernet controller [0200]: Marvell Technology Group Ltd. 88E8036 PCI-E Fast Ethernet Controller [11ab:4351] (rev 10)

And my Wireless card is:
06:02.0 Network controller [0280]: Intel Corporation PRO/Wireless 2200BG [Calexico2] Network Connection [8086:4220] (rev 05)

It is always a good thing to know what hardware you have.
Running Debian on Dell: OptiPlex 3010, OptiPlex 7010, OptiPlex 9010, and Inspiron 1545.
Linux User #461545
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ron177
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Re: Installer does not detect ethernet card

#10 Post by ron177 »

Thanks so much for this tip. I did look up the wireless and ethernet drives on my Toshiba. But the problem is that I can't find them in the installer menu. All of which now prompts me to go ahead with your initial suggestion to try to install Squeez.

My hesitation vis-a-vis Squeez is that it's not yet stable (right?) and Lenny is the latest safe Debian to install. I should also note that I had *no* problems installing Ubuntu on this same machine (Toshiba). The Ubuntu installer was able to pick up the hardwares without any problems whatsoever. Why is it so hard to install Debian for God's sake?

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rivenathos
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Re: Installer does not detect ethernet card

#11 Post by rivenathos »

Well, Lenny was released in February 2009, so if you have newer hardware, you may or may not get initial detection. However, with updated kernels, you should be fine. Lenny is stable because it does not change except for security updates. The backports give newer options for those who wish. Your success with Ubuntu was that newer kernels were being used than came initially with Lenny.

Think of the kernel as an almanac that has everything imaginable when it is published, say in February of 2009. Now, if I wanted to know about an event that happened in June of 2009, I would not find it in that almanac. A newer almanac would have it. This is similar to what you are experiencing.

Squeeze is almost stable, so I would have no hesitation about suggesting it for you to install. I already use it on my main machine. I sent you a link via PM, so check that out in advance of your next move. It may be of benefit.
Running Debian on Dell: OptiPlex 3010, OptiPlex 7010, OptiPlex 9010, and Inspiron 1545.
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Re: Installer does not detect ethernet card

#12 Post by 4D696B65 »

rivenathos wrote:Well, Lenny was released in February 2009........
True but it went into freeze July of 2008 so support is even older.

ron177
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Re: Installer does not detect ethernet card

#13 Post by ron177 »

So I downloaded Squeez and burned it on a CD and ran it through the system. This time around it recognized that I have a wireless drive but no ethernet. But the downside of it was that I couldn't figure out how to set up my wireless connection even though I have all the details (passcode, etc.). So at this point, I am short of giving up on Debian altogether. I have tried for a few weeks to install it on two separate machines: my Intel iMac and this Toshiba. I simply cannot do it -- it seems. The problem with this machine is that the installer just doesn't pick up my ethernet drive. I wonder if I could just install the skeleton of Debian and then later on go online and install all the necessary packages through ethernet or wireless.

The problem with my iMac pertains to absence of a bootable connection. I have done everything by the book. I have a partition and Debian was successfully install on it. But it just doesn't boot. Which is why I posted a separate query on that subject.

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rivenathos
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Re: Installer does not detect ethernet card

#14 Post by rivenathos »

Since we still have not been shown the lspci output of your system with the wireless and Ethernet info, I can only guess that your system is one that must need some drivers from the "firmware-linux-free" or "firmware-linux-nonfree" packages. It sure would help to know what hardware you have.

You may wish to check http://cdimage.debian.org/cdimage/unoff ... -firmware/ as a next step.
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llivv
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Re: Installer does not detect ethernet card

#15 Post by llivv »

could you please give us the model of the Toshiba laptop that you are not seeing a wired network with using the squeeze install CD
In memory of Ian Ashley Murdock (1973 - 2015) founder of the Debian project.

ron177
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Re: Installer does not detect ethernet card

#16 Post by ron177 »

Attached you'll find a copy of the screenshot where you'd find my hardware details.
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ron177
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Re: Installer does not detect ethernet card

#17 Post by ron177 »

In terms of the Toshiba model I have:

It's a Satellite C655 (intel core i3, 2.40 GHz, 3GB RAM). Here's more info:

http://www.amazon.com/gp/product/B0047Z ... ss_product

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rivenathos
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Re: Installer does not detect ethernet card

#18 Post by rivenathos »

You have an Atheros AR9285 wireless card.

http://wiki.debian.org/ath9k

It looks to be fully-supported, as well.
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rivenathos
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Re: Installer does not detect ethernet card

#19 Post by rivenathos »

You have an Atheros AR8152 network card.

http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=607480

There appears to be a slight issue with that card and that particular ISO image. From the bug report:
During installation, the kernel recognized the wireless card atheros
AR8152, but it's atl1c driver is not loaded. Loading the driver by hand
did not change anything. The installation was successfull using the
wireless interface Atheros AR9285. After having rebooted the laptop, the
kernel was able to successfully load the atl1c module, and the eth0
interface could be brought up.
So, once you get the wireless enabled, reboot, you should be up and running. Good luck.
Running Debian on Dell: OptiPlex 3010, OptiPlex 7010, OptiPlex 9010, and Inspiron 1545.
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ron177
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Re: Installer does not detect ethernet card

#20 Post by ron177 »

I did notice that the installer picked up on the wireless connection but unfortunately I have had difficulty setting up the wireless connection. It asks me for two things basically:

1. [!!] Configure the network

Attempting to find an available wireless network failed.

wlan0 is a wireless network interface. Please enter the name (the ESSID) of the wireless network you would like wlan0 to use. To skip wireless configuration and continue, leave this field blank.

Wireless ESSID for wlan0:

-----------

2. [!] Configure the network

If applicable, please enter the WEP security key for the wireless device wlan0. There are two ways to do this:

If your WEP key is in the format "nnnn-nnnn-nn', 'nn:nn:nn:nn:nn:nn:nn:nn', or 'nnnnnnnn', where n is a number, just enter it as it is into this field.

If your WEP key is in the format of a passphrase, prefix it with 's:' (without quotes).

Of course, if there is no WEP key for your wireless network, leave this field blank.

WEP key for wireless device wlan0:

----------

Now, I really don't understand what these two questions are asking but I did try to the best of my knowledge to answer them. I put in my AT&T wireless connection info and password. But it didn't work.

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