Trouble seeing iphone7 on my debian install

[dcihon]

This is my computer hardware:

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System:    Host: cihonm Kernel: 4.9.0-2-amd64 x86_64 (64 bit gcc: 6.3.0)
           Desktop: MATE 1.16.1 (Gtk 3.22.11-1) dm: lightdm Distro: Debian GNU/Linux 9 (stretch)
Machine:   Device: desktop System: Dell product: Inspiron 3650 v: X00 Chassis: type: 3
           Mobo: Dell model: 0C2XKD v: A01 UEFI [Legacy]: Dell v: 3.3.10 date: 03/15/2017
CPU:       Quad core Intel Core i7-6700 (-HT-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 27264
           clock speeds: min/max: 800/4000 MHz 1: 926 MHz 2: 999 MHz 3: 921 MHz 4: 900 MHz
           5: 944 MHz 6: 954 MHz 7: 944 MHz 8: 909 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Tobago PRO [Radeon R7 360 / R9 360 OEM]
           bus-ID: 01:00.0 chip-ID: 1002:665f
           Display Server: X.Org 1.19.2 drivers: ati,radeon (unloaded: modesetting,fbdev,vesa)
           Resolution: 1920x1080@60.00hz, 1920x1080@60.00hz
           GLX Renderer: Gallium 0.4 on AMD BONAIRE (DRM 2.48.0 / 4.9.0-2-amd64, LLVM 3.9.1)
           GLX Version: 3.0 Mesa 13.0.6 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD/ATI] Tobago HDMI Audio [Radeon R7 360 / R9 360 OEM]
           driver: snd_hda_intel bus-ID: 01:00.1 chip-ID: 1002:aac0
           Card-2 Intel Sunrise Point-H HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3 chip-ID: 8086:a170
           Card-3 Logitech Webcam C270 driver: USB Audio usb-ID: 001-006 chip-ID: 046d:0825
           Sound: Advanced Linux Sound Architecture v: k4.9.0-2-amd64
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0 chip-ID: 10ec:8168
           IF: enp2s0 state: down mac: 48:4d:7e:9f:4d:2f
           Card-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter
           driver: ath9k bus-ID: 03:00.0 chip-ID: 168c:0036
           IF: wlp3s0 state: up mac: 90:cd:b6:50:f6:2d
           Card-3: Atheros usb-ID: 001-004 chip-ID: 0cf3:e005
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 2000.4GB (1.4% used)
           ID-1: /dev/sda model: ST2000DM001 size: 2000.4GB serial: Z4Z6SQWW temp: 37C
Partition: ID-1: / size: 30G used: 11G (37%) fs: ext4 dev: /dev/sda6
           ID-2: swap-1 size: 17.18GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
Sensors:   System Temperatures: cpu: 29.8C mobo: 27.8C gpu: 49.0
           Fan Speeds (in rpm): cpu: 817 fan-1: 818
Info:      Processes: 191 Uptime: 6 min Memory: 786.6/15994.9MB
           Init: SysVinit v: 2.88 runlevel: 2 default: 2 Gcc sys: 6.3.0
           Client: Shell (bash 4.4.111 running in mate-terminal) inxi: 2.3.5 

This is lsusb:

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cihonm@cihonm:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 046d:0825 Logitech, Inc. Webcam C270
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 004: ID 0cf3:e005 Atheros Communications, Inc. 
Bus 001 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 05ac:12a8 Apple, Inc. iPhone5/5C/5S/6
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

So it sees the iphone. However when I plug it in it makes a noise but the battery power indicator doesn't show that it is charging the phone.
I have install all the fuse and ifuse packages. I have added myself to the groups.
It doesn't appear as if it will mount.
I am not sure what to try.
Any help appreciated.
Thanks
Dan

[phenest]

1. What version of Debian are you using?
2. What DE are you using?
3. What software are you using to access the iPhone?

[dcihon]

1. What version of Debian are you using?
Desktop: MATE 1.16.1 (Gtk 3.22.11-1) dm: lightdm Distro: Debian GNU/Linux 9 (stretch)
2. What DE are you using?
Desktop: MATE 1.16.1 (Gtk 3.22.11-1) dm: lightdm Distro: Debian GNU/Linux 9 (stretch)
3. What software are you using to access the iPhone?
I haven't tried any particular software yet.
I'll try whatever you suggest.
Thanks for trying to help.

If you need any more info let me know.

[phenest]

3. What software are you using to access the iPhone?
I haven't tried any particular software yet.

Not even a file manager?

What is the output of (as root):

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dmesg | tail

However when I plug it in it makes a noise but the battery power indicator doesn't show that it is charging the phone.

Do you mean the phone does show it's charging? What happens if you plug it into other USB sockets?

[dcihon]

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root@cihonm:~# dmesg | tail
[ 7551.107531] sd 4:0:0:0: [sdb] Synchronizing SCSI cache
[ 7551.216650] blk_update_request: I/O error, dev sdb, sector 0
[ 7551.372556] sd 4:0:0:0: [sdb] Synchronize Cache(10) failed: Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
[ 7556.523751] usb 1-1: USB disconnect, device number 2
[ 7561.368634] usb 1-1: new high-speed USB device number 14 using xhci_hcd
[ 7561.510336] usb 1-1: New USB device found, idVendor=05ac, idProduct=12a8
[ 7561.510341] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 7561.510343] usb 1-1: Product: iPhone
[ 7561.510346] usb 1-1: Manufacturer: Apple Inc.
[ 7561.510348] usb 1-1: SerialNumber: b8b17f6af48e208ef78e1e31fd5a6dbe923ab3cf

Do you mean the phone does show it's charging? What happens if you plug it into other USB sockets?

It doesn't show it's charging.
Same thing on other usb sockets. I've tried all of them.

In Caja file manager it doesn't show up.

[phenest]

And what about the cable? Have you another one to try?

[dcihon]

Just tried a different cable.
Same result.

[phenest]

Ok. Do you have another USB device that requires power that you can try? Does your phone charge ok from the mains?

I just want to eliminate a USB hardware problem.

[dcihon]

I have an iPad and it does the same thing.

They charge just fine from AC.

One more thing it this computer is dual boot with Windows 7 and it works as expected in Windows.

I know you would just say use Windows then. But I want to use my Debian to do everything.

I would just like to download the pictures from the phone at the least.
Thanks

[phenest]

One more thing it this computer is dual boot with Windows 7 and it works as expected in Windows.

I know you would just say use Windows then

No. I wouldn't say that at all.

I don't understand why your phone won't charge in Debian but it does in Windows. That's odd. What I can say is my Samsung phone doesn't auto mount either. It did a few months ago, then an update killed that functionality. I can't say I bothered looking into it. I was kinda hoping that another update would fix it. I guess now that it affects someone else, it's time for a bug report maybe.

[dcihon]

Well thanks for the help.
I will keep trying some different things and if something changes I will post it here.

[phenest]

I just installed gvfs-backends. Ta da!

[dcihon]

I have that installed.
I will reinstall it and see if that works.

[dcihon]

No difference for me. Sorry

[phenest]

Output of:

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lspci -k | grep -i usb

[dcihon]

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cihonm@cihonm:~$ lspci -k | grep -i usb
00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)
	Subsystem: Dell Sunrise Point-H USB 3.0 xHCI Controller

[phenest]

You're running Stretch. Has it worked before? Is it since an update perhaps?

[dcihon]

This is a brand new install of stretch from:

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https://cdimage.debian.org/cdimage/unofficial/non-free/cd-including-firmware/stretch_di_rc3/multi-arch/iso-cd/

https://cdimage.debian.org/cdimage/unof ... ch/iso-cd/

[phenest]

Does your computer have some sort of power saving mode that cuts the power to the USB?

[dcihon]

If it does I don't know how to find that out. I will check on Dell's Website and see what I can find out.
I noticed with the phone plugged in during boot up that there is power to the phone and then some time during starting up after grub menu it turns it off.
I don't know if that helps any. Can some log files help with that?