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crach when shutdown or reboot

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classe
Posts: 22
Joined: 2018-11-20 05:58

crach when shutdown or reboot

#1 Post by classe »

When I click the shutdown button or reboot button, the system crashed, any button does not work, I can only press and hold the power button to turn off.

I don't know whether it is related to the system installation process， so, I reinstalled the system several times in the last week. But, the problem still exists.

What should I do next?

My laptop:
thinkapd w540
buster GNOME (installed from 10.0.0-live+nonfree.iso)
upgrade to 2019-08-23


Thank you~
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phenest
Posts: 1702
Joined: 2010-03-09 09:38
Location: The Matrix

Re: crach when shutdown or reboot

#2 Post by phenest »

Does this happen if you shutdown from Gnome's menu?
ASRock H77 Pro4-M i7 3770K - 32GB RAM - Pioneer BDR-209D
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classe
Posts: 22
Joined: 2018-11-20 05:58

Re: crach when shutdown or reboot

#3 Post by classe »

--Sorry, I did not describe it clearly.
I just click on the gnome menu in the upper right corner of the screen and click the Shut Down button. Then, crashed.

This afternoon, I reinstalled the system using a new USB boot disk(made from 10.0.0-live+free.iso). And, the system crashes less and it is now possible to reproduce the situation by rebooting the system after adjusting the multi-screen display settings(close laptop monitor, open the other two External monitors)

I had been used stretch(debian 9) for more than 2 years, and never encounter this problem.

My laptop:
thinkapd w540
buster, gnome(xorg), update to 2019-08-23

wayland is OK.
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phenest
Posts: 1702
Joined: 2010-03-09 09:38
Location: The Matrix

Re: crach when shutdown or reboot

#4 Post by phenest »

I don't know the spec of that Thinkpad. Please post the results of:

Code: Select all

lspci -k
Also, any error messages about missing firmware? Check the journal.
ASRock H77 Pro4-M i7 3770K - 32GB RAM - Pioneer BDR-209D
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classe
Posts: 22
Joined: 2018-11-20 05:58

Re: crach when shutdown or reboot

#5 Post by classe »

Code: Select all

lspci -k
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
	Subsystem: Lenovo Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller
	Kernel modules: ie31200_edac
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
	Subsystem: Lenovo 4th Gen Core Processor Integrated Graphics Controller
	Kernel driver in use: i915
	Kernel modules: i915
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
	Subsystem: Lenovo Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel
00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset Family USB xHCI
	Kernel driver in use: xhci_hcd
	Kernel modules: xhci_pci
00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset Family MEI Controller
	Kernel driver in use: mei_me
	Kernel modules: mei_me
00:19.0 Ethernet controller: Intel Corporation Ethernet Connection I217-LM (rev 04)
	Subsystem: Lenovo Ethernet Connection I217-LM
	Kernel driver in use: e1000e
	Kernel modules: e1000e
00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset Family USB EHCI
	Kernel driver in use: ehci-pci
	Kernel modules: ehci_pci
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset High Definition Audio Controller
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel
00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d4)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1c.1 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #2 (rev d4)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1c.2 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #3 (rev d4)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1c.4 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #5 (rev d4)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset Family USB EHCI
	Kernel driver in use: ehci-pci
	Kernel modules: ehci_pci
00:1f.0 ISA bridge: Intel Corporation QM87 Express LPC Controller (rev 04)
	Subsystem: Lenovo QM87 Express LPC Controller
	Kernel driver in use: lpc_ich
	Kernel modules: lpc_ich
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode]
	Kernel driver in use: ahci
	Kernel modules: ahci
00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 04)
	Subsystem: Lenovo 8 Series/C220 Series Chipset Family SMBus Controller
	Kernel driver in use: i801_smbus
	Kernel modules: i2c_i801
01:00.0 VGA compatible controller: NVIDIA Corporation GK106GLM [Quadro K2100M] (rev a1)
	Subsystem: Lenovo GK106GLM [Quadro K2100M]
	Kernel driver in use: nouveau
	Kernel modules: nouveau
02:00.0 SD Host controller: O2 Micro, Inc. SD/MMC Card Reader Controller (rev 01)
	Subsystem: Lenovo SD/MMC Card Reader Controller
	Kernel driver in use: sdhci-pci
	Kernel modules: sdhci_pci
03:00.0 Network controller: Intel Corporation Wireless 7260 (rev 6b)
	Subsystem: Intel Corporation Wireless-N 7260
	Kernel driver in use: iwlwifi
	Kernel modules: iwlwifi

Missing firmware......
Maybe the bluetooth, I had never setup or use bluetooth.

Here is some key errors from journalctl -xb:

Code: Select all

8月 24 14:43:28 yichuang-pc kernel: ACPI: HPET id: 0x8086a301 base: 0xfed00000
8月 24 14:43:28 yichuang-pc kernel: [Firmware Bug]: TSC_DEADLINE disabled due to Errata; please update microcode to version: 0x22 (or later)
8月 24 14:43:28 yichuang-pc kernel: smpboot: Allowing 8 CPUs, 0 hotplug CPUs

8月 24 14:43:28 yichuang-pc kernel: ACPI: [Firmware Bug]: BIOS _OSI(Linux) query ignored
8月 24 14:43:28 yichuang-pc kernel: ACPI Error: Needed type [Reference], found [Integer] 00000000287a611c (20180810/exresop-69)
8月 24 14:43:28 yichuang-pc kernel: ACPI Error: AE_AML_OPERAND_TYPE, While resolving operands for [OpcodeName unavailable] (20180810/dswexec-427)
8月 24 14:43:28 yichuang-pc kernel: ACPI Error: Method parse/execution failed \_PR.CPU0._PDC, AE_AML_OPERAND_TYPE (20180810/psparse-516)
8月 24 14:43:28 yichuang-pc kernel: ACPI: Dynamic OEM Table Load:

8月 24 14:43:28 yichuang-pc kernel: ACPI: Power Button [PWRF]
8月 24 14:43:28 yichuang-pc kernel: acpi PNP0C14:01: duplicate WMI GUID 05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on PNP0C14:00)
8月 24 14:43:28 yichuang-pc kernel: acpi PNP0C14:02: duplicate WMI GUID 05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on PNP0C14:00)
8月 24 14:43:28 yichuang-pc kernel: ACPI Warning: SystemIO range 0x0000000000001828-0x000000000000182F conflicts with OpRegion 0x0000000000001800-0x000000000000187F (\_SB.PCI0.LPC.PMIO) (20180810/utaddress-213)
8月 24 14:43:28 yichuang-pc kernel: ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
8月 24 14:43:28 yichuang-pc kernel: ACPI Warning: SystemIO range 0x0000000000000840-0x000000000000084F conflicts with OpRegion 0x0000000000000800-0x000000000000087F (\_SB.PCI0.LPC.LPIO) (20180810/utaddress-213)
8月 24 14:43:28 yichuang-pc kernel: ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
8月 24 14:43:28 yichuang-pc kernel: ACPI Warning: SystemIO range 0x0000000000000830-0x000000000000083F conflicts with OpRegion 0x0000000000000800-0x000000000000087F (\_SB.PCI0.LPC.LPIO) (20180810/utaddress-213)
8月 24 14:43:28 yichuang-pc kernel: ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
8月 24 14:43:28 yichuang-pc kernel: ACPI Warning: SystemIO range 0x0000000000000800-0x000000000000082F conflicts with OpRegion 0x0000000000000800-0x000000000000087F (\_SB.PCI0.LPC.LPIO) (20180810/utaddress-213)
8月 24 14:43:28 yichuang-pc kernel: ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
8月 24 14:43:28 yichuang-pc kernel: lpc_ich: Resource conflict(s) found affecting gpio_ich
8月 24 14:43:28 yichuang-pc kernel: e1000e: Intel(R) PRO/1000 Network Driver - 3.2.6-k

8月 24 14:43:28 yichuang-pc kernel: sdhci-pci 0000:02:00.0: SDHCI controller found [1217:8520] (rev 1)
8月 24 14:43:28 yichuang-pc kernel: mmc0: Unknown controller version (3). You may experience problems.
8月 24 14:43:28 yichuang-pc kernel: SCSI subsystem initialized

8月 24 14:43:28 yichuang-pc kernel: input: ThinkPad Extra Buttons as /devices/platform/thinkpad_acpi/input/input16
8月 24 14:43:28 yichuang-pc kernel: iwlwifi 0000:03:00.0: firmware: failed to load iwlwifi-7260-17.ucode (-2)
8月 24 14:43:28 yichuang-pc kernel: firmware_class: See https://wiki.debian.org/Firmware for information about missing firmware
8月 24 14:43:28 yichuang-pc kernel: iwlwifi 0000:03:00.0: Direct firmware load for iwlwifi-7260-17.ucode failed with error -2
8月 24 14:43:28 yichuang-pc kernel: iwlwifi 0000:03:00.0: iwlwifi-7260-17 is required
8月 24 14:43:28 yichuang-pc kernel: iwlwifi 0000:03:00.0: check git://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git
8月 24 14:43:28 yichuang-pc kernel: snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])

8月 24 14:43:28 yichuang-pc kernel: Bluetooth: hci0: read Intel version: 370710018002030d00
8月 24 14:43:28 yichuang-pc kernel: bluetooth hci0: firmware: failed to load intel/ibt-hw-37.7.10-fw-1.80.2.3.d.bseq (-2)
8月 24 14:43:28 yichuang-pc kernel: bluetooth hci0: Direct firmware load for intel/ibt-hw-37.7.10-fw-1.80.2.3.d.bseq failed with error -2
8月 24 14:43:28 yichuang-pc kernel: Bluetooth: hci0: failed to open Intel firmware file: intel/ibt-hw-37.7.10-fw-1.80.2.3.d.bseq (-2)
8月 24 14:43:28 yichuang-pc kernel: bluetooth hci0: firmware: failed to load intel/ibt-hw-37.7.bseq (-2)
8月 24 14:43:28 yichuang-pc kernel: bluetooth hci0: Direct firmware load for intel/ibt-hw-37.7.bseq failed with error -2
8月 24 14:43:28 yichuang-pc kernel: Bluetooth: hci0: failed to open default fw file: intel/ibt-hw-37.7.bseq
8月 24 14:43:28 yichuang-pc kernel: uvcvideo: Found UVC 1.00 device Integrated Camera (5986:026a)

8月 24 14:43:29 yichuang-pc bluetoothd[554]: Bluetooth management interface 1.14 initialized
8月 24 14:43:29 yichuang-pc bluetoothd[554]: Sap driver initialization failed.
8月 24 14:43:29 yichuang-pc bluetoothd[554]: sap-server: Operation not permitted (1)
8月 24 14:43:29 yichuang-pc systemd[1]: Starting Hostname Service...

8月 24 14:43:45 yichuang-pc bluetoothd[554]: Endpoint registered: sender=:1.78 path=/MediaEndpoint/A2DPSource
8月 24 14:43:45 yichuang-pc bluetoothd[554]: Endpoint registered: sender=:1.78 path=/MediaEndpoint/A2DPSink
8月 24 14:43:45 yichuang-pc bluetoothd[554]: RFCOMM server failed for Headset Voice gateway: rfcomm_bind: Address already in use (98)
8月 24 14:43:45 yichuang-pc pulseaudio[1125]: E: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
8月 24 14:43:45 yichuang-pc bluetoothd[554]: RFCOMM server failed for :1.78/Profile/HSPHSProfile/00001108-0000-1000-8000-00805f9b34fb: rfcomm_bind: Address already in use (98)
8月 24 14:43:46 yichuang-pc dbus-daemon[973]: [session uid=1000 pid=973] Activating service name='org.freedesktop.portal.IBus' requested by ':1.20' (uid=1000 pid=1137 comm="ibus-daemon --xim --panel disable ")
===================

I had reinstall stretch 9.9 now.
I will install buster (dual boot: stretch and buster) later, then, continue to look for the reason of system crash.
I do believe it's could be solved.


Thanks.
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