unable to boot Live USB on new laptop

Help with issues regarding installation of Debian

unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-05 14:17

I've decided to retire my 10 year-old Dell Latitude 6410 in favor of a 1 year-old Dell XPS 13 7390. The laptop comes pre-installed with Windows 10, but I was hoping to install Debian 10 instead, just as I had on the older laptop. Unfortunately the live boot fails right away with the following error:

Code: Select all
itco_wdt: can't request region for resource


A search on Google indicates that this is indicative of a firmware incompatibility, but doesn't offer potential solutions. The USB was using a debian-live-10.4.0-amd64-standard.iso image I had downloaded this morning from the Debian website. Is there a workaround?
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Re: unable to boot Live USB on new laptop

Postby cuckooflew » 2020-07-05 15:01

Seems like there is, Oddly enough, when I do a search I see various solutions, not just "work arounds", but I do not have time to read them all. Here is the key words I use:
Code: Select all
itco_wdt: can't request region for resource on Dell XPS 13 7390
One of the many results,
https://www.dell.com/community/Linux-General/XPS-13-7390-Ubuntu-boot-hangs/td-p/7389875
I picked this one because the problems are addressed by actuall Dell techs, so if the above link does not fit your needs, it might still be valuable to register and start a topic there,...the other problem was that the tech asks to be PM'd, and the solution was not posted public-ally. It is a firmware or driver issue,..the debian wiki also has some help for this kind of problem,..https://wiki.debian.org/Firmware
======================================
https://www.debian.org/releases/jessie/amd64/ch06s04.html.en
=======================
https://raphaelhertzog.com/2011/03/14/missing-firmware-in-debian-learn-how-to-deal-with-the-problem/
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-05 17:08

Thanks for the reply. I was hoping to "test drive" Debian before installing over the existing OS (Windows 10). It seems like these solutions assume that Debian is installed on the laptop and that the updates are applied after the installed OS is booted. My concern is that if I wipe out Windows with an unbootable OS, I've pretty much made my new laptop an expensive brick. Booting the live OS first minimizes that risk.
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Re: unable to boot Live USB on new laptop

Postby Head_on_a_Stick » 2020-07-05 17:31

I don't think the stable release will have the firmware for a device that new, does my buster-backports ISO image boot? See my signature for the link.

EDIT: and where's your doggie avatar? I liked that :mrgreen:
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-06 14:05

Thanks for the reply! You're most likely right about the stable release not having firmware for a laptop newer than it is. I'll need to try your buster-backports ISO when I get a chance.

I'm not sure why my little dog Avatar disappeared, but Tito as a puppy has been restored. :D
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-06 15:49

The buster-backports image did indeed boot up live - kudos to you! nmtui got me connected to WiFi, but tasksel just brought me back to the command prompt. Perhaps this latter activity can only be done when the image is installed (i.e. not just booted live)? And I guess it begs the question - is it time to void that warranty and install Debian on this laptop?
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Re: unable to boot Live USB on new laptop

Postby LE_746F6D617A7A69 » 2020-07-06 16:12

extraspecialbitter wrote:And I guess it begs the question - is it time to void that warranty and install Debian on this laptop?

In case if You'll need to send the laptop for repair, just erase the hdd -> in fact this should be a standard procedure to save You data from leaking or being reviewed by some anonymous technician ;)
Bill Gates: "(...) In my case, I went to the garbage cans at the Computer Science Center and I fished out listings of their operating system."
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Re: unable to boot Live USB on new laptop

Postby Head_on_a_Stick » 2020-07-06 18:58

extraspecialbitter wrote:Tito as a puppy has been restored

Yay! What a lovely dog :)

extraspecialbitter wrote:tasksel just brought me back to the command prompt. Perhaps this latter activity can only be done when the image is installed

It works in the live environment if run from a graphical desktop but not from the console, I'm not sure why. It will work from the console once the system is installed though, I tested it myself (albeit virtually).

extraspecialbitter wrote:is it time to void that warranty and install Debian on this laptop?

Image the drive before wiping Windows so that you can restore it if there are any problems that require a warranty claim.
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-06 20:16

Head_on_a_Stick wrote:It works in the live environment if run from a graphical desktop but not from the console, I'm not sure why. It will work from the console once the system is installed though, I tested it myself (albeit virtually).


That's not a bad idea to install it in virtualbox to get a more thorough look at it.

Head_on_a_Stick wrote:
extraspecialbitter wrote:is it time to void that warranty and install Debian on this laptop?

Image the drive before wiping Windows so that you can restore it if there are any problems that require a warranty claim.


That's an excellent idea. Any recommendations for imaging software? We had Acronis once upon a time but let the license lapse.
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-06 20:35

extraspecialbitter wrote:Any recommendations for imaging software? We had Acronis once upon a time but let the license lapse.


I just remembered that my workplace uses Clonezilla, which is free software. I'll avail myself of it before vanquishing Windows forever.
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Re: unable to boot Live USB on new laptop

Postby cuckooflew » 2020-07-06 21:41

If the live image H_O_A_S made includes the basic commands that come with Debian, and it should, the 'dd' command is all you need. But any way, if you prefer Clonezilla, that is fine as well, I guess, but I have never used that myself. The 'dd' command is all I ever use to make a backup or a image of my HD.
The same 'dd' command can be used to restore the image to the HD as well.
====edited=======
I decided to try the buster-backports-10.4.0-amd64.hybrid.iso that H_O_A_S made, and see how it works myself, pretty nice, and it does have some basic commands on it, 'dd' works just fine, so no need for any additional software, one can make a back up image/copy of the hd or target drive, copy it to a safe place, and go for it,...
Any recommendations for imaging software?

Just use the 'dd' command that's all you need.
https://man7.org/linux/man-pages/man1/dd.1.html
==================================
Examples here: https://www.computerhope.com/unix/dd.htm
Code: Select all
dd if=/dev/sda of=~/disk1.img
Create an img file of the /dev/sda hard drive. To restore that image type: dd if=disk1.img of=/dev/sda
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-08 10:46

cuckooflew wrote:Just use the 'dd' command that's all you need.
https://man7.org/linux/man-pages/man1/dd.1.html


Thanks for the reply. I'm fairly familiar with the 'dd' command, as it's what I use to copy an ISO file to a USB stick.

I noticed that when I boot the H_o_a_S live image - or any live image for that matter - it doesn't "see" the Windows hard drive, so the command "dd if=/dev/sda of=~/disk1.img" would try to image the USB stick. "fdisk -l" doesn't find any other storage. Is there a different command or set of commands I should be using?
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Re: unable to boot Live USB on new laptop

Postby cuckooflew » 2020-07-08 12:54

To be honest, I have never used windows, and do not have it,...so I can't really say, one thing though,
keep in mind the example is just a example, but yes you have a point , if it is seeing the USB drive as sda, then it would write to a "~/"
Code: Select all
of=~/disk1.img
You need to be able to specify the drive to write to better, eg:
Code: Select all
 of=/dev/sdb1/disk1.img
That is if sda is the windows drive, you need to be able to see the windows drive, it seems like it should be viewable with
Code: Select all
fdisk -l
. Can you show us the actual output of fdisk -l.
H_O_A_S may be able to answer this better, Clonezilla might be a better option. I just now find this:
https://clonezilla.org/clonezilla-live.php, did not have time to look at it closely, at this point I would say don't do anything until it is more clear on the command, etc. But please do show your 'fdisk -l' output if you can,... thanks
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Re: unable to boot Live USB on new laptop

Postby Head_on_a_Stick » 2020-07-08 18:55

extraspecialbitter wrote:it doesn't "see" the Windows hard drive

Is the firmware ("BIOS") set to RAID mode for that drive? If so then convert it to AHCI mode instead (and configure Windows so that it can still work from it) to be able to read it from GNU/Linux.
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Re: unable to boot Live USB on new laptop

Postby extraspecialbitter » 2020-07-08 21:40

Head_on_a_Stick wrote:
extraspecialbitter wrote:it doesn't "see" the Windows hard drive

Is the firmware ("BIOS") set to RAID mode for that drive? If so then convert it to AHCI mode instead (and configure Windows so that it can still work from it) to be able to read it from GNU/Linux.


There were a few anxious moments booting Windows into safe mode, but it appears to have survived long enough for me to do what I need to do.

Here is the output of an "fdisk -l" command:

Code: Select all
root@ubuntu:/home/ubuntu# fdisk -l
Disk /dev/loop0: 1.93 GiB, 2049204224 bytes, 4002352 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop1: 27.9 MiB, 28405760 bytes, 55480 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop2: 54.97 MiB, 57614336 bytes, 112528 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop3: 240.82 MiB, 252493824 bytes, 493152 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop4: 62.9 MiB, 65105920 bytes, 127160 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/loop5: 49.8 MiB, 52203520 bytes, 101960 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes


Disk /dev/nvme0n1: 476.96 GiB, 512110190592 bytes, 1000215216 sectors
Disk model: PC601 NVMe SK hynix 512GB               
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 11F99508-38F9-4EFB-88E0-FE1C00E8BFB6

Device             Start        End   Sectors   Size Type
/dev/nvme0n1p1      2048     391167    389120   190M EFI System
/dev/nvme0n1p2    391168     653311    262144   128M Microsoft reserved
/dev/nvme0n1p3    653312  968341503 967688192 461.4G Microsoft basic data
/dev/nvme0n1p4 968341504  970369023   2027520   990M Windows recovery environment
/dev/nvme0n1p5 970369024  997472255  27103232  12.9G Windows recovery environment
/dev/nvme0n1p6 997474304 1000214527   2740224   1.3G Windows recovery environment


Disk /dev/sda: 3.78 GiB, 4039114752 bytes, 7888896 sectors
Disk model: DataTraveler 2.0
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x15f006ae

Device     Boot   Start     End Sectors  Size Id Type
/dev/sda1  *          0 5303231 5303232  2.5G  0 Empty
/dev/sda2       4222640 4230575    7936  3.9M ef EFI (FAT-12/16/32)
/dev/sda3       5304320 7888895 2584576  1.2G 83 Linux


So the SSD drive is now visible, which means that I can finally image it. I might take a look at Clonezilla if the "empty" 2.5 GB partition on my USB stick is big enough to do a simple "dd".
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