T495 No sound/slow video

Message

dotrosedotnet · #1 Post by **dotrosedotnet** » 2020-07-09 03:00

This is driving me mad. I basically have my full installation set up, but at some point video started playing slow with no audio. Since I wasn't testing video throughout the installation process, I don't know what did it.

I suspect deeply that it has something to do with the sound or audio drivers/hardware, which is why I put this under hardware. I haven't had this problem with any other computer. Sorry if I put it in the wrong place.

maybe somebody knows why this could be happening? it seems to be the case whether or not the T495 is docked.

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lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Root Complex
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 IOMMU
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-1fh) PCIe Dummy Host Bridge
00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]
00:01.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]
00:01.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]
00:01.6 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]
00:01.7 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 PCIe GPP Bridge [6:0]
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 00h-1fh) PCIe Dummy Host Bridge
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Internal PCIe GPP Bridge 0 to Bus A
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 61)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Raven/Raven2 Device 24: Function 7
01:00.0 Network controller: Intel Corporation Wireless-AC 9260 (rev 29)
02:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0e)
03:00.1 Serial controller: Realtek Semiconductor Co., Ltd. Device 816a (rev 0e)
03:00.2 Serial controller: Realtek Semiconductor Co., Ltd. Device 816b (rev 0e)
03:00.3 IPMI Interface: Realtek Semiconductor Co., Ltd. Device 816c (rev 0e)
03:00.4 USB controller: Realtek Semiconductor Co., Ltd. Device 816d (rev 0e)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 10)
05:00.0 SD Host controller: Genesys Logic, Inc GL9750 SD Host Controller (rev 01)
06:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Picasso (rev d1)
06:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller
06:00.2 Encryption controller: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) Platform Security Processor
06:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Raven USB 3.1
06:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Raven USB 3.1
06:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor
06:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller

gosh I really hope we can get this working. please let me know what you'd like me to post!

stevepusser · #2 Post by **stevepusser** » 2020-07-09 04:43

Have you installed the non-free firmware? Please copypaste the output of:

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apt policy firmware-nonfree firmware-amd-graphics

dotrosedotnet · #3 Post by **dotrosedotnet** » 2020-07-09 11:29

stevepusser wrote:Have you installed the non-free firmware? Please copypaste the output of:
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apt policy firmware-nonfree firmware-amd-graphics

I had it installed and then uninstalled it last night, to see if that would help. did not. BTW I'm running bullseye, as buster wasn't working.

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$ apt policy firmware-nonfree firmware-amd-graphics 
firmware-amd-graphics:
  Installed: (none)
  Candidate: 20190717-2
  Version table:
     20190717-2 500
        500 http://deb.debian.org/debian bullseye/non-free amd64 Packages

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uname -a
Linux debian 5.7.0-1-amd64 #1 SMP Debian 5.7.6-1 (2020-06-24) x86_64 GNU/Linux

dotrosedotnet · #4 Post by **dotrosedotnet** » 2020-07-09 11:35

stevepusser wrote:Have you installed the non-free firmware? Please copypaste the output of:
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apt policy firmware-nonfree firmware-amd-graphics

And I just reinstalled it and rebooted and still slow video with no sound. :/

dotrosedotnet · #5 Post by **dotrosedotnet** » 2020-07-09 11:41

and installed "firmware-linux-nonfree" (and rebooted) which also didn't fix it.

dotrosedotnet · #6 Post by **dotrosedotnet** » 2020-07-09 11:49

DISCOVERY!
I turn audio off in mpv and the video plays at regular speed! this is def an audio issue...

dotrosedotnet · #7 Post by **dotrosedotnet** » 2020-07-09 11:55

any ideas?

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$ inxi -SMA
System:    Host: debian Kernel: 5.7.0-1-amd64 x86_64 bits: 64 Desktop: N/A Distro: Debian GNU/Linux bullseye/sid 
Machine:   Type: Laptop System: LENOVO product: 20NKS15S00 v: ThinkPad T495 serial: <superuser/root required> 
           Mobo: LENOVO model: 20NKS15S00 serial: <superuser/root required> UEFI: LENOVO v: R12ET49W(1.19 ) date: 01/06/2020 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio driver: snd_hda_intel 
           Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor driver: N/A 
           Device-3: Advanced Micro Devices [AMD] Family 17h HD Audio driver: snd_hda_intel 
           Device-4: Lenovo USB2.0 Hub type: USB driver: hid-generic,snd-usb-audio,usbhid 
           Sound Server: ALSA v: k5.7.0-1-amd64

dotrosedotnet · #8 Post by **dotrosedotnet** » 2020-07-09 12:35

might this be an issue?

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apt policy alsa-base
alsa-base:
  Installed: (none)
  Candidate: (none)
  Version table:

here are my sources:

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# 

# deb cdrom:[Debian GNU/Linux 10.4.0 _Buster_ - Official amd64 NETINST 20200509-10:25]/ bullseye main

#deb cdrom:[Debian GNU/Linux 10.4.0 _Buster_ - Official amd64 NETINST 20200509-10:25]/ bullseye main

deb http://deb.debian.org/debian/ bullseye main non-free contrib
deb-src http://deb.debian.org/debian/ bullseye main non-free contrib

# deb http://security.debian.org/debian-security bullseye/updates main contrib non-free
# deb-src http://security.debian.org/debian-security bullseye/updates main contrib non-free

# bullseye-updates, previously known as 'volatile'
# deb http://deb.debian.org/debian/ bullseye-updates main contrib non-free
# deb-src http://deb.debian.org/debian/ bullseye-updates main contrib non-free

# This system was installed using small removable media
# (e.g. netinst, live or single CD). The matching "deb cdrom"
# entries were disabled at the end of the installation process.
# For information about how to configure apt package sources,
# see the sources.list(5) manual.

Head_on_a_Stick · #9 Post by **Head_on_a_Stick** » 2020-07-09 19:09

Testing is a development branch so it breaks sometimes. There is a mandatory transition delay from sid so if it is broken then it can stay broken for a while.

dotrosedotnet · #10 Post by **dotrosedotnet** » 2020-07-09 21:06

Head_on_a_Stick wrote:Testing is a development branch so it breaks sometimes. There is a mandatory transition delay from sid so if it is broken then it can stay broken for a while.

I appreciate that. I'm really hoping that I can fix this with some settings adjustments. The interesting thing is that the audio/video seemed to work right when the installation completed, and then not again after that. relatedly, the NixOS that I had installed before this gave me a similar experience, with the audio/video working on the live linux before install, and then not working after install. I'm going crazy now for over a week just needing a working computer.

dotrosedotnet · #11 Post by **dotrosedotnet** » 2020-07-09 21:10

EUREKA MOMENT. I took the computer off the ultra dock and rebooted and video played at normal speed with sound!! so now to figure out how to disable whatever the ultra dock is doing to the sound.

dotrosedotnet · #12 Post by **dotrosedotnet** » 2020-07-09 21:43

uuunngghh this dock is maddening. so I can take the comp off the dock while it is running, and then video just starts playing normally! even if the video was playing badly before I remove the computer from the dock. Then I can put the comp back on the dock and... everything gets unpredictable. sometimes video continues playing normally, but then HDMI doesn't connect video. but the usb also doesn't work. Which is now making me think that the HDMI on the dock is part of the problem... so how do I disable that?

Head_on_a_Stick · #13 Post by **Head_on_a_Stick** » 2020-07-10 22:18

Try the stable release with the backported amdgpu firmware & CPU µcode (and possibly the newer kernel also, the jury's out on whether the 3000-series Ryzens need that) to eliminate a problem with the shifting sands of the development branches.

dotrosedotnet · #14 Post by **dotrosedotnet** » 2020-07-11 00:46

Head_on_a_Stick wrote:Try the stable release with the backported amdgpu firmware & CPU µcode (and possibly the newer kernel also, the jury's out on whether the 3000-series Ryzens need that) to eliminate a problem with the shifting sands of the development branches.

yes please!

...how do I do that?

p.s. I love your signature.

dotrosedotnet · #15 Post by **dotrosedotnet** » 2020-07-11 01:34

dotrosedotnet wrote:
Head_on_a_Stick wrote:Try the stable release with the backported amdgpu firmware & CPU µcode (and possibly the newer kernel also, the jury's out on whether the 3000-series Ryzens need that) to eliminate a problem with the shifting sands of the development branches.
yes please!

...how do I do that?

p.s. I love your signature.

is this the moment where I realize that I complimented you on the signature that answers the question that I asked right before complimenting your signature?

Head_on_a_Stick · #16 Post by **Head_on_a_Stick** » 2020-07-11 09:56

dotrosedotnet wrote:I love your signature

I'm glad somebody appreciates it, I had to remove my services from the MX forums because anti-racist signatures are considered "controversial" there

dotrosedotnet · #17 Post by **dotrosedotnet** » 2020-07-11 12:54

Head_on_a_Stick wrote:
dotrosedotnet wrote:I love your signature
I'm glad somebody appreciates it, I had to remove my services from the MX forums because anti-racist signatures are considered "controversial" there

Unfortunately, that's because they are.

Might you be able to offer any more direction? I'm still stuck in bullseye. I have the audio half working now, but apt is really messed up. I'm still not sure how to move forward with your last directive.

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