Printing occassionally freezes on CUPS [SOLVED]

[OrangeTiger25]

I use CUPS as a printing server in my household for my family, and some of the machines connected to it are a Windows PC. It works consistently well, the only issue is that it sometimes decides to freeze in the middle of printing and leaves an incomplete print. I've been able to work around this for a while by just disabling the printer and re-enabling it in the CUPS web interface. I was hoping someone might be able to tell what the issue is since I couldn't really find much from my own research. I'm going to include the error log that I get from CUPS. For reference, the printer I use is an old Deskjet 895CSE if that's helpful at all. I'm using the latest version of Debian 10 on kernel 4.19.0-17-amd64. Please let me know if you need any more information, and I would be happy to provide it!

Here's the error log for reference:

Code: Select all

E [07/Jul/2021:20:28:56 -0500] Scheduler shutting down due to program error.
E [07/Jul/2021:20:31:46 -0500] [Client 14] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:31:47 -0500] [Client 15] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:31:53 -0500] [Client 17] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:31:53 -0500] [Client 18] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:32:00 -0500] [Client 21] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:32:01 -0500] [Client 23] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:32:03 -0500] [Client 25] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:32:09 -0500] [Client 27] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:32:09 -0500] [Client 28] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:32:12 -0500] [Client 34] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:36:59 -0500] [Client 62] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:36:59 -0500] [Client 63] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:01 -0500] [Client 66] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:02 -0500] [Client 67] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:05 -0500] [Client 69] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:08 -0500] [Client 71] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:15 -0500] [Client 76] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:19 -0500] [Client 78] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:39 -0500] [Client 81] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:39 -0500] [Client 83] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:39 -0500] Scheduler shutting down due to program error.
E [07/Jul/2021:20:37:57 -0500] [Client 3] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:57 -0500] [Client 4] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:37:57 -0500] [Client 8] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:01 -0500] [Client 9] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:04 -0500] [Client 11] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:11 -0500] [Client 13] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:13 -0500] [Client 18] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:15 -0500] [Client 20] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:18 -0500] [Client 22] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:22 -0500] [Client 24] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:25 -0500] [Client 27] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:27 -0500] [Client 29] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:29 -0500] [Client 31] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:37 -0500] [Client 36] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:41 -0500] [Client 38] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:38:52 -0500] [Client 40] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:39:10 -0500] [Client 46] Unable to encrypt connection: A TLS fatal alert has been received.
W [07/Jul/2021:20:39:10 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_DESKJET_895C-Gray..\' already exists
W [07/Jul/2021:20:39:10 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_DESKJET_895C-RGB..\' already exists
E [07/Jul/2021:20:39:12 -0500] [Client 51] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:39:14 -0500] [Client 53] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:39:18 -0500] [Client 55] Unable to encrypt connection: A TLS fatal alert has been received.
E [07/Jul/2021:20:39:37 -0500] Missing printer-uri, job-uri, or ppd-name attribute.
E [07/Jul/2021:20:39:37 -0500] [Client 59] Returning IPP client-error-bad-request for windows-ext (no URI) from 192.168.0.152.
E [07/Jul/2021:20:49:43 -0500] [Client 11] Unable to encrypt connection: A TLS fatal alert has been received.
E [08/Jul/2021:10:13:56 -0500] Missing printer-uri, job-uri, or ppd-name attribute.
E [08/Jul/2021:10:13:56 -0500] [Client 45] Returning IPP client-error-bad-request for windows-ext (no URI) from 192.168.0.142.

[OrangeTiger25]

I installed the hplip package which has the HP driver, and then I set the windows driver to the generic microsoft one so that it uses the CUPS driver. I think that this will help with any compatibility issues, so I think this issue is pretty much solved.

[ticojohn]

I installed the hplip package which has the HP driver, and then I set the windows driver to the generic microsoft one so that it uses the CUPS driver. I think that this will help with any compatibility issues, so I think this issue is pretty much solved.

I personally found that the HPcups drivers give better results than HPlip. Perhaps that is only for my particular printer (Deskjet 2135). But glad to see that you solved your problem.

[OrangeTiger25]

I installed the hplip package which has the HP driver, and then I set the windows driver to the generic microsoft one so that it uses the CUPS driver. I think that this will help with any compatibility issues, so I think this issue is pretty much solved.

I personally found that the HPcups drivers give better results than HPlip. Perhaps that is only for my particular printer (Deskjet 2135). But glad to see that you solved your problem.

Yeah, usually it depends on the printer, but playing around with the drivers seems to fix most issues.