This is the typical computer user I have in mind. You will rarely find those on internet forums like forums.debian.net. And if you do, they are constantly annoyed. To my knowledge this is by far the biggest group of computer users out there. My vision is to supply them with a free software solution that makes them happier than what they are using right now. And I actually have the impression this is possible. We just need an other approach.
Professional support for private computer users is just to expensive. It isn't sensible because it is to much work to deal with the involved complexity. The possible hardware, software and administration history variation is just to big. The way to go seems to be a standardised system on a standardised device that customers can get pre-installed with the apps they personally need with even an introduction on how to use it. They would get 24/7 remote support instead of administrative privileges and in complicated cases (or when the hardware fails) they could get a replacement device delivered with the automatic backup from last night. Of course this solution would use full disc encryption, encrypted server backups and even setting up GnuGPG by default.
Something like that could be done by a normal company. But a decentralised community of certified supporters around a standardised technical solution would be more reliable, inclusive and it would provide countless local free software enthusiasts around the globe with an opportunity for a stable income.
The most difficult part might be a communication problem: Why can't customers use random appliances, proprietary tools and DRM content on such systems? If it was possible to get the good reasons for this across the computer world could become a much better place. Things like Edward Snowdens book Permanent Record might help in some cases.
You probably don't know how much you know. If you can't get your stick to boot because you don't even know that you need to care for the right UEFI settings you have no clue how to even access or because you have obscure hardware that doesn't even allow you to change the boot configuration things get to tricky for the average desktop user quickly. If you aren't interested in computers such things are just dreadful. The laptop should just work. Most users wouldn't bother asking any questions on forums if they didn't feel the need to do so. In my experience most such users just ask the next best person they consider to be better versed with such "annoying computer crap" for help. And that most of the time is someone who will know just enough to get at least a little further by using Windows. And the user in need will gladly accept the chance to not be confronted with a new operating system.LE_746F6D617A7A69 wrote:this is not a rocket-science
I don't consider myself to be a fanboy. GNOME has indeed left behind the way things are done on most other desktops. But I mostly prefer it that way. The few shortcuts I need are easy for me to remember and I enjoy using the default keyboard commands instead of having to click through menus. (If I would want them I could still have them. I included an application menu top panel extension but I actually never use it because it is easier for me to just hit the super key and start typing the application name.) But the best thing about it is that the UI is very lean and it so far has never left me without the features I do actually want in any given situation. Most of the time I work without seeing any panels. (I admit that I use a few add-ons to actually get, what I want.) But then I can use the whole screen for the application I am working with without the need to actually use an other more limited window manager which would take away many things I do actually like to have available. I am indeed surprised that many distributions made GNOME the default because it truly enforces a different way to interact with the desktop. And that surely is a bummer if you have no reason the learn a new usability concept. For me it was worth the little effort because I love the minimalistic and (in my eyes) beautiful design. And it has gotten a lot faster in more recent versions also. The odd thing is that to me GNOME feels closer to LXDE than any other desktop I have tried. And I like LXDE for its simplicity. Unfortunately it looks like it won't be around much longer. And GNOME adds some features I can't have in LXDE. But on weaker hardware I usually go for LXDE.cuckooflew wrote:Gnome was doing a good job at getting unfreindly, I really could not find the terminal
But all that is a different subject that surely has been discussed in detail already.