Troubleshooting freezes on Debian 11

[suecia]

Hello

I have issues on a HP elitebook 840 G3 laptop that seems to have come with the upgrade to Debian 11, had none before upgrading from 10.

The issues are system freezes. Often it happens with some very brief disturbance on screen like a flicker, that may even go unnoticed if not looking at the screen when it happens. Then the screen looks perfect but nothing can be done, all is frozen cannot do alt tab, move mouse, no nothing. Have to long press power to force shut down.

The CPU does not seem to spike during this.

I have searched and found a number of similar issues, it seems, but the different solutions I have seen have not worked.

It goes days between events, don't really see a common denominator either. *Maybe* I was using browser or having browser window focused when it happened on all occasions, not sure. Maybe it's correlation, maybe causality, donno.

System does not have to be under heavy load or warm. Battery is replaced and new and is original.

In syslog there are stuff like this right before the time gap to the next boot after freeze and forced shutdown:

gnome-system-monitor.desktop[69504]: glibtop(c=69504): [WARNING] statvfs '/run/user/1000/doc' failed: Operation not permitted

Maybe it's not related..


uname -a

Linux HOSTNAME 5.10.0-16-amd64 #1 SMP Debian 5.10.127-2 (2022-07-23) x86_64 GNU/Linux


lsb_release -a

No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux 11 (bullseye)
Release: 11
Codename: bullseye


lshw -numeric -C display

*-display
description: VGA compatible controller
product: Skylake GT2 [HD Graphics 520] [8086:1916]
vendor: Intel Corporation [8086]
physical id: 2
bus info: pci@0000:00:02.0
version: 07
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:128 memory:e0000000-e0ffffff memory:d0000000-dfffffff ioport:3000(size=64) memory:c0000-dffff


memtest done, no info.

Several different OSes boot and run without issues, also have second SSD in laptop and that runs another Linux distro without issue.

Debian before upgrade to 11 ran without issues.

Any pointers on what to look for when troubleshooting appreciated.


TIA,
Jorgen

[L_V]

Few points to potentially clarify:

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grep '^[^#]*:' /etc/apt/sources.list

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apt policy linux-image-amd64

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apt list -i *intel* *firmware*

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env |grep 'TYPE\|DESK'

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journalctl |grep -i 'vga\|intel\|firmware' |tail

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lspci -k |grep -EA3 'VGA|3D|Display'

[suecia]

Thanks for answering, here's the output I get:


grep '^[^#]*:' /etc/apt/sources.list

deb http://deb.debian.org/debian/ bullseye main contrib non-free
deb-src http://deb.debian.org/debian/ bullseye main contrib non-free
deb http://security.debian.org/debian-security bullseye-security main contrib non-free
deb-src http://security.debian.org/debian-security bullseye-security main contrib non-free
deb http://deb.debian.org/debian/ bullseye-updates main contrib non-free
deb-src http://deb.debian.org/debian/ bullseye-updates main contrib non-free
deb https://dl.winehq.org/wine-builds/debian/ bullseye main


apt policy linux-image-amd64

linux-image-amd64:
Installed: 5.10.127-2
Candidate: 5.10.136-1
Version table:
5.10.136-1 500
500 http://security.debian.org/debian-security bullseye-security/main amd64 Packages
*** 5.10.127-2 100
100 /var/lib/dpkg/status
5.10.127-1 500
500 http://deb.debian.org/debian bullseye/main amd64 Packages


apt list -i *intel* *firmware*

Listing... Done
firmware-iwlwifi/stable,stable,now 20210315-3 all [installed]
firmware-linux-free/stable,stable,now 20200122-1 all [installed,automatic]
intel-media-va-driver/stable,now 21.1.1+dfsg1-1 amd64 [installed,automatic]
intel-media-va-driver/stable,now 21.1.1+dfsg1-1 i386 [installed,automatic]
libdrm-intel1/stable,now 2.4.104-1 amd64 [installed,automatic]
libdrm-intel1/stable,now 2.4.104-1 i386 [installed,automatic]
xserver-xorg-video-intel/stable,now 2:2.99.917+git20200714-1+deb11u1 amd64 [installed,automatic]


env |grep 'TYPE\|DESK'

GNOME_DESKTOP_SESSION_ID=this-is-deprecated
DESKTOP_SESSION=gnome
XDG_SESSION_DESKTOP=gnome
XDG_SESSION_TYPE=wayland
XDG_CURRENT_DESKTOP=GNOME


journalctl |grep -i 'vga\|intel\|firmware' |tail

Aug 23 16:57:38 HOSTNAME kernel: bluetooth hci0: firmware: direct-loading firmware intel/ibt-11-5.sfi
Aug 23 16:57:38 HOSTNAME kernel: Bluetooth: hci0: Found device firmware: intel/ibt-11-5.sfi
Aug 23 16:57:38 HOSTNAME systemd[1]: Starting Firmware update daemon...
Aug 23 16:57:39 HOSTNAME kernel: Bluetooth: hci0: Waiting for firmware download to complete
Aug 23 16:57:39 HOSTNAME kernel: Bluetooth: hci0: Firmware loaded in 1483635 usecs
Aug 23 16:57:39 HOSTNAME kernel: bluetooth hci0: firmware: direct-loading firmware intel/ibt-11-5.ddc
Aug 23 16:57:39 HOSTNAME kernel: Bluetooth: hci0: Found Intel DDC parameters: intel/ibt-11-5.ddc
Aug 23 16:57:39 HOSTNAME kernel: Bluetooth: hci0: Applying Intel DDC parameters completed
Aug 23 16:57:39 HOSTNAME kernel: Bluetooth: hci0: Firmware revision 0.0 build 10 week 41 2018
Aug 23 16:57:41 HOSTNAME systemd[1]: Started Firmware update daemon.


lspci -k |grep -EA3 'VGA|3D|Display'

00:02.0 VGA compatible controller: Intel Corporation Skylake GT2 [HD Graphics 520] (rev 07)
DeviceName: Onboard IGD
Subsystem: Hewlett-Packard Company EliteBook 840 G3
Kernel driver in use: i915

[L_V]

You can try this to see if any change

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apt install firmware-misc-nonfree
apt install linux-image-amd64=5.10.136-1

and reboot

[suecia]

ok, thanx, will look into that.

[Head_on_a_Stick]

I would try

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# apt install intel-microcode xserver-xorg-video-intel-

The µcode is probably already installed if the box didn't freeze under buster. The Intel DDX driver is not recommended for new hardware, it is rather buggy.

[suecia]

I would try

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# apt install intel-microcode xserver-xorg-video-intel-

The µcode is probably already installed if the box didn't freeze under buster. The Intel DDX driver is not recommended for new hardware, it is rather buggy.

Will check!

Jorgen

[suecia]

After doing adjustments as suggested herein I have now had yet another crash/freeze, some additional information just in case someone sees something new.

During normal work in system and filemanager the system froze with some weird disturbances from the loudspeakers, that were on. The screen shivered a little bit, was not 100% still as it usually has been on earlier occasions with problems and the screen was not holding a clear and steady picture as before, se attached pic.

I checked in messages/syslog and just as before, just before system freeze a number of these lines appear:
gnome-system-monitor.desktop[3171]: glibtop(c=3171): [WARNING] statvfs '/run/user/1000/doc' failed: Operation not permitted

That's about it, as noted earlier I appreciate any ideas, otherwise I'll just have to try to endure this somehow or perhaps try some other distro etc

TIA,
Jorgen

[L_V]

I'll just have to try to endure this somehow

This is of course not acceptable.
You confirm you never had this issue with Debian 10 ?

some more information:

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grep '^[^#]*/' /etc/fstab
df -h 

[suecia]

grep '^[^#]*/' /etc/fstab

/dev/mapper/XXX--vg-root / ext4 errors=remount-ro 0 1
UUID=956f7869-3378-45f3-a8d6-a2bbc88338d0 /boot ext2 defaults 0 2
UUID=DA59-5F27 /boot/efi vfat umask=0077 0 1
/dev/mapper/XXX--vg-swap_1 none swap sw 0 0


df -h

df: /run/user/1000/doc: Operation not permitted
Filesystem Size Used Avail Use% Mounted on
udev 7.8G 0 7.8G 0% /dev
tmpfs 1.6G 2.0M 1.6G 1% /run
/dev/mapper/XXX--vg-root 914G 372G 496G 43% /
tmpfs 7.8G 6.7M 7.8G 1% /dev/shm
tmpfs 5.0M 4.0K 5.0M 1% /run/lock
/dev/sdb2 471M 177M 270M 40% /boot
/dev/sdb1 511M 3.6M 508M 1% /boot/efi
tmpfs 1.6G 1.3M 1.6G 1% /run/user/1000
tresoritfs 1003G 36G 968G 4% /home/YYY/TresoritDrive
/dev/fuse 250G 1.9G 249G 1% /run/user/1000/keybase/kbfs


uname -a

Linux XXX 5.10.0-17-amd64 #1 SMP Debian 5.10.136-1 (2022-08-13) x86_64 GNU/Linux


XXX= hostname filtered
YYY= user name filtered


PS: the line with the "Operation not permitted" concerning df I do not recognize from before, I use this command frequently and don't see it on my Debian VPSes either (the same wording that I mentioned in the syslog as last leg entried before crash/freeze).


Yes, I distinctly remember having associated these issues with upgrading from kernel 4 to 5, I do think I got the kernel 5 version when upgrading to Debian 11.

TIA,
Jorgen

[sunrat]

Please use CODE tags to post terminal text output. It makes it more readable.

[L_V]

some more info

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free -m
sed -n '/{/,/}/p' /boot/grub/grub.cfg

[suecia]

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free -m
               total        used        free      shared  buff/cache   available
Mem:           15889        4087        7566         529        4235       11474
Swap:            975           0         975

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sed -n '/{/,/}/p' /boot/grub/grub.cfg

if [ "${next_entry}" ] ; then
   set default="${next_entry}"
if [ x"${feature_menuentry_id}" = xy ]; then
  menuentry_id_option="--id"
else
  menuentry_id_option=""
fi

export menuentry_id_option

if [ "${prev_saved_entry}" ]; then
  set saved_entry="${prev_saved_entry}"
  save_env saved_entry
  set prev_saved_entry=
  save_env prev_saved_entry
  set boot_once=true
fi

function savedefault {
  if [ -z "${boot_once}" ]; then
    saved_entry="${chosen}"
    save_env saved_entry
  fi
}
function load_video {
  if [ x$feature_all_video_module = xy ]; then
    insmod all_video
  else
    insmod efi_gop
    insmod efi_uga
    insmod ieee1275_fb
    insmod vbe
    insmod vga
    insmod video_bochs
    insmod video_cirrus
  fi
}
if [ "${recordfail}" = 1 ] ; then
  set timeout=30
else
  if [ x$feature_timeout_style = xy ] ; then
    set timeout_style=menu
    set timeout=5
  # Fallback normal timeout code in case the timeout_style feature is
  # unavailable.
  else
    set timeout=5
  fi
fi
### END /etc/grub.d/00_header ###

### BEGIN /etc/grub.d/05_debian_theme ###
insmod lvm
insmod ext2
set root='lvmid/n25iF0-vz40-tkga-Ndy4-9c2H-t7HT-iIsrD9/WIMu6D-p9zE-I2K5-GWNg-in32-Q1X6-4kYcic'
if [ x$feature_platform_search_hint = xy ]; then
  search --no-floppy --fs-uuid --set=root --hint='lvmid/n25iF0-vz40-tkga-Ndy4-9c2H-t7HT-iIsrD9/WIMu6D-p9zE-I2K5-GWNg-in32-Q1X6-4kYcic'  29a509e1-1b10-4038-a6b8-29648c0c3847
else
  search --no-floppy --fs-uuid --set=root 29a509e1-1b10-4038-a6b8-29648c0c3847
fi
insmod png
if background_image /usr/share/desktop-base/homeworld-theme/grub/grub-4x3.png; then
  set color_normal=white/black
  set color_highlight=black/white
else
  set menu_color_normal=cyan/blue
  set menu_color_highlight=white/blue
fi
### END /etc/grub.d/05_debian_theme ###

### BEGIN /etc/grub.d/10_linux ###
function gfxmode {
	set gfxpayload="${1}"
menuentry 'Debian GNU/Linux' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-simple-29a509e1-1b10-4038-a6b8-29648c0c3847' {
	load_video
	insmod gzio
	if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
	insmod part_gpt
	insmod ext2
	set root='hd0,gpt2'
	if [ x$feature_platform_search_hint = xy ]; then
	  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
	else
	  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
	fi
	echo	'Loading Linux 5.10.0-17-amd64 ...'
	linux	/vmlinuz-5.10.0-17-amd64 root=/dev/mapper/hpdebian--vg-root ro  quiet
	echo	'Loading initial ramdisk ...'
	initrd	/initrd.img-5.10.0-17-amd64
}
submenu 'Advanced options for Debian GNU/Linux' $menuentry_id_option 'gnulinux-advanced-29a509e1-1b10-4038-a6b8-29648c0c3847' {
	menuentry 'Debian GNU/Linux, with Linux 5.10.0-17-amd64' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-5.10.0-17-amd64-advanced-29a509e1-1b10-4038-a6b8-29648c0c3847' {
		load_video
		insmod gzio
		if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
		insmod part_gpt
		insmod ext2
		set root='hd0,gpt2'
		if [ x$feature_platform_search_hint = xy ]; then
		  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
		else
		  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
		fi
		echo	'Loading Linux 5.10.0-17-amd64 ...'
		linux	/vmlinuz-5.10.0-17-amd64 root=/dev/mapper/hpdebian--vg-root ro  quiet
		echo	'Loading initial ramdisk ...'
		initrd	/initrd.img-5.10.0-17-amd64
	}
	menuentry 'Debian GNU/Linux, with Linux 5.10.0-17-amd64 (recovery mode)' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-5.10.0-17-amd64-recovery-29a509e1-1b10-4038-a6b8-29648c0c3847' {
		load_video
		insmod gzio
		if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
		insmod part_gpt
		insmod ext2
		set root='hd0,gpt2'
		if [ x$feature_platform_search_hint = xy ]; then
		  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
		else
		  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
		fi
		echo	'Loading Linux 5.10.0-17-amd64 ...'
		linux	/vmlinuz-5.10.0-17-amd64 root=/dev/mapper/hpdebian--vg-root ro single 
		echo	'Loading initial ramdisk ...'
		initrd	/initrd.img-5.10.0-17-amd64
	}
	menuentry 'Debian GNU/Linux, with Linux 5.10.0-16-amd64' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-5.10.0-16-amd64-advanced-29a509e1-1b10-4038-a6b8-29648c0c3847' {
		load_video
		insmod gzio
		if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
		insmod part_gpt
		insmod ext2
		set root='hd0,gpt2'
		if [ x$feature_platform_search_hint = xy ]; then
		  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
		else
		  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
		fi
		echo	'Loading Linux 5.10.0-16-amd64 ...'
		linux	/vmlinuz-5.10.0-16-amd64 root=/dev/mapper/hpdebian--vg-root ro  quiet
		echo	'Loading initial ramdisk ...'
		initrd	/initrd.img-5.10.0-16-amd64
	}
	menuentry 'Debian GNU/Linux, with Linux 5.10.0-16-amd64 (recovery mode)' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-5.10.0-16-amd64-recovery-29a509e1-1b10-4038-a6b8-29648c0c3847' {
		load_video
		insmod gzio
		if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
		insmod part_gpt
		insmod ext2
		set root='hd0,gpt2'
		if [ x$feature_platform_search_hint = xy ]; then
		  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
		else
		  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
		fi
		echo	'Loading Linux 5.10.0-16-amd64 ...'
		linux	/vmlinuz-5.10.0-16-amd64 root=/dev/mapper/hpdebian--vg-root ro single 
		echo	'Loading initial ramdisk ...'
		initrd	/initrd.img-5.10.0-16-amd64
	}
	menuentry 'Debian GNU/Linux, with Linux 5.10.0-9-amd64' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-5.10.0-9-amd64-advanced-29a509e1-1b10-4038-a6b8-29648c0c3847' {
		load_video
		insmod gzio
		if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
		insmod part_gpt
		insmod ext2
		set root='hd0,gpt2'
		if [ x$feature_platform_search_hint = xy ]; then
		  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
		else
		  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
		fi
		echo	'Loading Linux 5.10.0-9-amd64 ...'
		linux	/vmlinuz-5.10.0-9-amd64 root=/dev/mapper/hpdebian--vg-root ro  quiet
		echo	'Loading initial ramdisk ...'
		initrd	/initrd.img-5.10.0-9-amd64
	}
	menuentry 'Debian GNU/Linux, with Linux 5.10.0-9-amd64 (recovery mode)' --class debian --class gnu-linux --class gnu --class os $menuentry_id_option 'gnulinux-5.10.0-9-amd64-recovery-29a509e1-1b10-4038-a6b8-29648c0c3847' {
		load_video
		insmod gzio
		if [ x$grub_platform = xxen ]; then insmod xzio; insmod lzopio; fi
		insmod part_gpt
		insmod ext2
		set root='hd0,gpt2'
		if [ x$feature_platform_search_hint = xy ]; then
		  search --no-floppy --fs-uuid --set=root --hint-bios=hd0,gpt2 --hint-efi=hd0,gpt2 --hint-baremetal=ahci0,gpt2  956f7869-3378-45f3-a8d6-a2bbc88338d0
		else
		  search --no-floppy --fs-uuid --set=root 956f7869-3378-45f3-a8d6-a2bbc88338d0
		fi
		echo	'Loading Linux 5.10.0-9-amd64 ...'
		linux	/vmlinuz-5.10.0-9-amd64 root=/dev/mapper/hpdebian--vg-root ro single 
		echo	'Loading initial ramdisk ...'
		initrd	/initrd.img-5.10.0-9-amd64
	}
menuentry 'System setup' $menuentry_id_option 'uefi-firmware' {
	fwsetup
}
if [ -f  ${config_directory}/custom.cfg ]; then
  source ${config_directory}/custom.cfg
elif [ -z "${config_directory}" -a -f  $prefix/custom.cfg ]; then
  source $prefix/custom.cfg;
fi
### END /etc/grub.d/41_custom ###

[L_V]

Probably related to Intel Skylake GT2 with wayland, but not sure.

Code: Select all

apt install inxi

inxi -G
xdpyinfo |grep DRI
grep DRI /var/log/Xorg.0.log

try to remove xserver-xorg-video-intel
reboot, then again

Code: Select all

inxi -G
xdpyinfo |grep DRI
grep DRI /var/log/Xorg.0.log 

If xserver-xorg-video-intel is necessary, reinstall it.

[compis3]

I have noticed a similiar issue with Bullseye. I have it installed on a 32 bit machine and 64 bit and both exhibit the issue. It will work when watching a video but switching between apps or choosing another app the mouse will pause and recover only when using firefox some times will it crash.

[L_V]

Always difficult to investigate without user feedback.
Other possible test: switch from wayland to X11, and compare.

[compis3]

I think the problem is corruption in the install media. I noticed on the live media I used to install debian-live-11.4.0-i386-standard+nonfree.iso there is no option to verify the media.

[suecia]

I'll try to run the setup unchanged now for a while and see if there's lasting difference.

I have actually experienced yet two new variants of system freezes shortly before trying the latest adjustment with uninstall xserver-xorg-video-intel (unsure if it worked though since it's still there with dpkg -l). Anyway I had system freeze when removing the battery cable and once when removing the display port cable. That happened once with each at different tines and hasn't happened since. Feels like a system event disturbing something in kernel etc.

[compis3]

I think you should run a system integrity check. I have found it always fails. To run it strangely you must start the install then go back then select integrity check for your media.

[sunrat]

I think you should run a system integrity check. I have found it always fails. To run it strangely you must start the install then go back then select integrity check for your media.

Answer totally unrelated to OP's issue which is about an installed system.