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Logitech mouse sporadically freezes

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wim4rk
Posts: 7
Joined: 2021-07-28 15:45

Logitech mouse sporadically freezes

#1 Post by wim4rk »

My mouse, a Logitech MX Master 2s, unexpectedly freezes. It's been like this since I switched from Ubuntu to Debian 10 early this summer.

When I boot up, the mouse is always working. When it fails, the OS still tells me the mouse is connected. If I disable BlueTooth and then restarts it (using the panel in the OS) it works again.

The failures comes sporadic, sometimes the mouse works for an hour, sometimes just a couple of minutes. It's never failed while I actually use it - move it.

I'm currently running Debian, it worked great on Ubuntu before (same hardware), and functions flawlessly on a current windows computer (different hardware).

I've looked at power saving for Bluetooth, but the sporadic time periods suggest something else is wrong. I've tried setting `IdleTimeout=0` but that hasn't made a difference.

Code: Select all

olov@helm:~$ cat /etc/bluetooth/input.conf 
# Configuration file for the input service

# This section contains options which are not specific to any
# particular interface
[General]

# Abreviated...
#IdleTimeout=30

#Abreviated...
UserspaceHID=true

# Abreviated...
#ClassicBondedOnly=true

# Abreviated...
#LEAutoSecurity=true
Any ideas?

Code: Select all

Operating System: Debian GNU/Linux 10 (buster)
Kernel: Linux 4.19.0-17-amd64

Dai_trying
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Re: Logitech mouse sporadically freezes

#2 Post by Dai_trying »

Sometimes a (cordless) mouse will have it's own in-built power-saving feature and can "switch off" by itself to save power, this is usually overcome by simply clicking the mouse button and wait a few seconds for it to become responsive again. This might not be your problem but it might be worth checking to rule out before changing config files, this happens with a friends mouse and he queried me about it and other than this solution I couldn't find a way to prevent this built-in power-saving mode (but I didn't look too hard once I realised what was causing it).

wim4rk
Posts: 7
Joined: 2021-07-28 15:45

Re: Logitech mouse sporadically freezes

#3 Post by wim4rk »

Thanks Dai,

I've been trying things out with regards to power-saving. It certainly isn't the mouse, since it has friezed up on me within seconds of using it. Also, it works well on other computers.
Maybe I could do something about the bluetooth settings inside Debian? Do they switch to power-saving mode at any time?

Aki
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Re: Logitech mouse sporadically freezes

#4 Post by Aki »

Hello,
You could copy and search system logs to search for clues when mouse freezes.
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wim4rk
Posts: 7
Joined: 2021-07-28 15:45

Re: Logitech mouse sporadically freezes

#5 Post by wim4rk »

Thanks,

I'm sorry, but I don't understand. What logs would you say are relevant?

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Re: Logitech mouse sporadically freezes

#6 Post by Aki »

Hi,

I’m talking about system logs. If your issue depends on something related to the operating system, some messages could be in the system log (for example [1]).

[1] https://www.debian.org/doc/manuals/debi ... em_message

EDIT: for example, when mouse freezes, you can copy system logs with the following command given as root user:

Code: Select all

journalctl --no-pager > log.txt
Logs will be in the log.txt file.
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karel94
Posts: 5
Joined: 2018-07-15 08:51

Re: Logitech mouse sporadically freezes

#7 Post by karel94 »

Hello!
Could this be somehow related to my porblem with input lags from my wireless keyboard-mouse-combo from Logitech:

https://forums.debian.net/viewtopic.php?f=7&t=150468 ?

For me one user does not have that problem, while the other one has it. Both are configured identical to the best of my knowledge. And journalctl -f does not show any differences between both users. The messages I initially suspected to be a hint to the problem also occur in the log od the other user without the problem.

I haven't found any solution yet. What about you?

Karel

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