Hi all, recently I updated Debian 9 to Debian 10 on my dell laptop and now I'm experiencing (apparently) random freezes. The computer just stops working and all I can do is reboot it.
I searched the web and I found many solutions but no one worked, also because the hardware mentioned in the solutions was different than mine. Also I have another different laptop in which I also updated Debian 9 to Debian 10 and it works flawlessly.
Can someone help me to solve this problem?
I attach a report of my hardware and software settings at the end of this topic. If you need any other information just ask, I will provide them. Otherwise maybe you can suggest a tool to monitor the system load/processes/RAM usage and other parameters or a command to run such that I can tell exactly what happened just before the system crashed.
Thank you in advance.
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Script started on 2020-05-21 11:58:32+02:00 [TERM="xterm-256color" TTY="/dev/pts/4" COLUMNS="150" LINES="35"]
root@mirandolina:~# lsb_release -a
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux 10 (buster)
Release: 10
Codename: buster
root@mirandolina:~# uname -a
Linux mirandolina 4.6.0-1-amd64 #1 SMP Debian 4.6.4-1 (2016-07-18) x86_64 GNU/Linux
root@mirandolina:~# lscpu
Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
Address sizes: 39 bits physical, 48 bits virtual
CPU(s): 4
On-line CPU(s) list: 0-3
Thread(s) per core: 2
Core(s) per socket: 2
Socket(s): 1
NUMA node(s): 1
Vendor ID: GenuineIntel
CPU family: 6
Model: 78
Model name: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Stepping: 3
CPU MHz: 505.578
CPU max MHz: 3100,0000
CPU min MHz: 400,0000
BogoMIPS: 5183.88
Virtualization: VT-x
L1d cache: 32K
L1i cache: 32K
L2 cache: 256K
L3 cache: 4096K
NUMA node0 CPU(s): 0-3
Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch epb intel_pt tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt xsaveopt xsavec xgetbv1 dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp
root@mirandolina:~# lshw
mirandolina
description: Laptop
product: Inspiron 13-7359 (06FD)
vendor: Dell Inc.
serial: 1VY1B82
width: 64 bits
capabilities: smbios-2.8 dmi-2.8 smp vsyscall32
configuration: boot=normal chassis=docking family=Inspiron sku=06FD uuid=44454C4C-5600-1059-8031-B1C04F423832
*-core
description: Motherboard
product: 05VN9R
vendor: Dell Inc.
physical id: 0
version: A00
serial: /1VY1B82/CN7620662G000H/
*-firmware
description: BIOS
vendor: Dell Inc.
physical id: 0
version: 1.20.0
date: 05/15/2018
size: 64KiB
capacity: 12MiB
capabilities: pci pnp upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification netboot uefi
*-cache:0
description: L1 cache
physical id: 3d
slot: L1 Cache
size: 64KiB
capacity: 64KiB
capabilities: synchronous internal write-back data
configuration: level=1
*-cache:1
description: L1 cache
physical id: 3e
slot: L1 Cache
size: 64KiB
capacity: 64KiB
capabilities: synchronous internal write-back instruction
configuration: level=1
*-cache:2
description: L2 cache
physical id: 3f
slot: L2 Cache
size: 512KiB
capacity: 512KiB
capabilities: synchronous internal write-back unified
configuration: level=2
*-cache:3
description: L3 cache
physical id: 40
slot: L3 Cache
size: 4MiB
capacity: 4MiB
capabilities: synchronous internal write-back unified
configuration: level=3
*-cpu
description: CPU
product: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
vendor: Intel Corp.
physical id: 41
bus info: cpu@0
version: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
serial: To Be Filled By O.E.M.
slot: U3E1
size: 2403MHz
capacity: 3100MHz
width: 64 bits
clock: 100MHz
capabilities: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch epb intel_pt tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt xsaveopt xsavec xgetbv1 dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp cpufreq
configuration: cores=2 enabledcores=2 threads=4
*-memory
description: System Memory
physical id: 42
slot: System board or motherboard
size: 8GiB
*-bank
description: SODIMM DDR3 Synchronous 1600 MHz (0,6 ns)
product: HMT41GS6AFR8A-PB
vendor: SK Hynix
physical id: 0
serial: 16121216
slot: ChannelA-DIMM0
size: 8GiB
width: 64 bits
clock: 1600MHz (0.6ns)
*-pci
description: Host bridge
product: Skylake Host Bridge/DRAM Registers
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 08
width: 32 bits
clock: 33MHz
*-display
description: VGA compatible controller
product: HD Graphics 520
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 07
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:276 memory:d0000000-d0ffffff memory:c0000000-cfffffff ioport:f000(size=64) memory:c0000-dffff
*-generic:0
description: Signal processing controller
product: Skylake Processor Thermal Subsystem
vendor: Intel Corporation
physical id: 4
bus info: pci@0000:00:04.0
version: 08
width: 64 bits
clock: 33MHz
capabilities: msi pm cap_list
configuration: driver=proc_thermal latency=0
resources: irq:16 memory:d1120000-d1127fff
*-usb
description: USB controller
product: Sunrise Point-LP USB 3.0 xHCI Controller
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:275 memory:d1110000-d111ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 4.6.0-1-amd64 xhci-hcd
physical id: 0
bus info: usb@1
logical name: usb1
version: 4.06
capabilities: usb-2.00
configuration: driver=hub slots=12 speed=480Mbit/s
*-usb:0
description: Human interface device
product: ST_SENSOR_HUB
vendor: STMicroelectronics
physical id: 4
bus info: usb@1:4
version: 0.37
serial: ST_SENSOR_HUB
capabilities: usb-2.00
configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
*-usb:1
description: Video
product: Integrated_Webcam_HD
vendor: CN0GNXH572487612B52JA02
physical id: 5
bus info: usb@1:5
version: 43.07
capabilities: usb-2.00
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-usb:2
description: Mass storage device
product: USB2.0-CRW
vendor: Generic
physical id: 6
bus info: usb@1:6
logical name: scsi1
version: 77.11
serial: 20121112761000000
capabilities: usb-2.01 scsi emulated
configuration: driver=usb-storage maxpower=500mA speed=480Mbit/s
*-disk
description: SCSI Disk
product: SD/MMC/MS PRO
vendor: Generic-
physical id: 0.0.0
bus info: scsi@1:0.0.0
logical name: /dev/sdb
version: 1.00
serial: 2012062914345300
size: 183GiB (196GB)
capabilities: removable
configuration: ansiversion=4 logicalsectorsize=512 sectorsize=512
*-medium
physical id: 0
logical name: /dev/sdb
size: 183GiB (196GB)
capabilities: partitioned partitioned:dos
*-volume
description: HPFS/NTFS partition
physical id: 1
logical name: /dev/sdb1
logical name: /media/ludovica/3230-3330
capacity: 183GiB
capabilities: primary
configuration: mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
*-usb:3
description: Human interface device
product: Touchscreen
vendor: ELAN
physical id: 7
bus info: usb@1:7
version: 20.15
capabilities: usb-2.00
configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
*-usb:4
description: Bluetooth wireless interface
vendor: Intel Corp.
physical id: 8
bus info: usb@1:8
version: 0.01
capabilities: bluetooth usb-2.00
configuration: driver=btusb maxpower=100mA speed=12Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 4.6.0-1-amd64 xhci-hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 4.06
capabilities: usb-3.00
configuration: driver=hub slots=6 speed=5000Mbit/s
*-generic:1
description: Signal processing controller
product: Sunrise Point-LP Serial IO I2C Controller #0
vendor: Intel Corporation
physical id: 15
bus info: pci@0000:00:15.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: irq:16 memory:d1137000-d1137fff
*-generic:2
description: Signal processing controller
product: Sunrise Point-LP Serial IO I2C Controller #1
vendor: Intel Corporation
physical id: 15.1
bus info: pci@0000:00:15.1
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: irq:17 memory:d1136000-d1136fff
*-communication
description: Communication controller
product: Sunrise Point-LP CSME HECI #1
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei_me latency=0
resources: irq:278 memory:d1135000-d1135fff
*-sata
description: SATA controller
product: Sunrise Point-LP SATA Controller [AHCI mode]
vendor: Intel Corporation
physical id: 17
bus info: pci@0000:00:17.0
logical name: scsi0
version: 21
width: 32 bits
clock: 66MHz
capabilities: sata msi pm ahci_1.0 bus_master cap_list emulated
configuration: driver=ahci latency=0
resources: irq:277 memory:d1130000-d1131fff memory:d1134000-d11340ff ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:d1133000-d11337ff
*-disk
description: ATA Disk
product: SAMSUNG SSD PM87
physical id: 0.0.0
bus info: scsi@0:0.0.0
logical name: /dev/sda
version: 3D0Q
serial: S1ZTNXAG905075
size: 238GiB (256GB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: ansiversion=5 guid=6d21a840-f77c-42ed-907c-9ad1c6489952 logicalsectorsize=512 sectorsize=512
*-volume:0 UNCLAIMED
description: Windows FAT volume
vendor: MSDOS5.0
physical id: 1
bus info: scsi@0:0.0.0,1
version: FAT32
serial: 2657-857d
size: 495MiB
capacity: 499MiB
capabilities: boot fat initialized
configuration: FATs=2 filesystem=fat label=ESP name=EFI
*-volume:1
description: reserved partition
vendor: Windows
physical id: 2
bus info: scsi@0:0.0.0,2
logical name: /dev/sda2
serial: 368c4888-3c81-458f-bfeb-c931211bfd0b
capacity: 127MiB
capabilities: nofs
configuration: name=Micr
*-volume:2
description: Windows NTFS volume
vendor: Windows
physical id: 3
bus info: scsi@0:0.0.0,3
logical name: /dev/sda3
version: 3.1
serial: d60fb8cd-fc11-3e4c-be24-7fe2ac7466e3
size: 75GiB
capacity: 75GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2016-02-16 21:07:32 filesystem=ntfs label=OS state=clean
*-volume:3
description: EXT4 volume
vendor: Linux
physical id: 4
bus info: scsi@0:0.0.0,4
logical name: /dev/sda4
logical name: /
version: 1.0
serial: 108a07db-0b04-468a-b342-7ee14b73ac66
size: 48GiB
capabilities: journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized
configuration: created=2016-02-29 01:16:34 filesystem=ext4 lastmountpoint=/ modified=2020-05-21 09:04:23 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,data=ordered mounted=2020-05-21 09:04:23 name=OS state=mounted
*-volume:4
description: EXT4 volume
vendor: Linux
physical id: 5
bus info: scsi@0:0.0.0,5
logical name: /dev/sda5
logical name: /home
version: 1.0
serial: a98afb1b-32a0-4f2f-a959-4d497797ab14
size: 102GiB
capabilities: journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized
configuration: created=2016-02-29 01:16:34 filesystem=ext4 lastmountpoint=/home modified=2020-05-21 09:04:24 mount.fstype=ext4 mount.options=rw,relatime,data=ordered mounted=2020-05-21 09:04:24 name=HOME state=mounted
*-volume:5
description: Windows NTFS volume
vendor: Windows
physical id: 6
bus info: scsi@0:0.0.0,6
logical name: /dev/sda6
version: 3.1
serial: 4c60-4669
size: 10GiB
capacity: 11GiB
capabilities: boot precious ntfs initialized
configuration: clustersize=4096 created=2016-02-16 22:02:42 filesystem=ntfs label=Image state=clean
*-pci
description: PCI bridge
product: Sunrise Point-LP PCI Express Root Port #5
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: f1
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:274 memory:d1000000-d10fffff
*-network
description: Wireless interface
product: Wireless 3165
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:01:00.0
logical name: wlp1s0
version: 79
serial: 08:d4:0c:d9:1b:79
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=4.6.0-1-amd64 firmware=25.30.13.0 ip=192.168.1.231 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
resources: irq:279 memory:d1000000-d1001fff
*-isa
description: ISA bridge
product: Sunrise Point-LP LPC Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 21
width: 32 bits
clock: 33MHz
capabilities: isa bus_master
configuration: latency=0
*-memory UNCLAIMED
description: Memory controller
product: Sunrise Point-LP PMC
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
version: 21
width: 32 bits
clock: 33MHz (30.3ns)
configuration: latency=0
resources: memory:d112c000-d112ffff
*-multimedia
description: Audio device
product: Sunrise Point-LP HD Audio
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:280 memory:d1128000-d112bfff memory:d1100000-d110ffff
*-serial UNCLAIMED
description: SMBus
product: Sunrise Point-LP SMBus
vendor: Intel Corporation
physical id: 1f.4
bus info: pci@0000:00:1f.4
version: 21
width: 64 bits
clock: 33MHz
configuration: latency=0
resources: memory:d1132000-d11320ff ioport:f040(size=32)
*-pnp00:00
product: PnP device PNP0c02
physical id: 1
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0b00
physical id: 2
capabilities: pnp
configuration: driver=rtc_cmos
*-pnp00:02
product: PnP device INT3f0d
vendor: Interphase Corporation
physical id: 3
capabilities: pnp
configuration: driver=system
*-pnp00:03
product: PnP device PNP0303
physical id: 4
capabilities: pnp
configuration: driver=i8042 kbd
*-pnp00:04
product: PnP device DLL06fd
vendor: Dell Inc
physical id: 5
capabilities: pnp
configuration: driver=i8042 aux
*-pnp00:05
product: PnP device PNP0c02
physical id: 6
capabilities: pnp
configuration: driver=system
*-pnp00:06
product: PnP device PNP0c02
physical id: 7
capabilities: pnp
configuration: driver=system
*-pnp00:07
product: PnP device PNP0c02
physical id: 8
capabilities: pnp
configuration: driver=system
*-pnp00:08
product: PnP device PNP0c02
physical id: 9
capabilities: pnp
configuration: driver=system
*-pnp00:09
product: PnP device PNP0c02
physical id: a
capabilities: pnp
configuration: driver=system
*-battery
product: DELL 4K8YH5A
vendor: Sanyo
physical id: 1
version: 10/07/2015
serial: 044E
slot: Sys. Battery Bay
capacity: 45140mWh
configuration: voltage=10,8V
root@mirandolina:~# lspci
00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 520 (rev 07)
00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 08)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-LP LPC Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Network controller: Intel Corporation Wireless 3165 (rev 79)
root@mirandolina:~# exit
Script done on 2020-05-21 11:59:38+02:00 [COMMAND_EXIT_CODE="0"]