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[Hardware] Sound not working

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busteradams
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[Hardware] Sound not working

#1 Post by busteradams »

I have recently installed Debian 11 (shifted from GNOME to KDE) and the sound, for most of the time, is not working. It sporadically works sometime (in an unexplained manner), but then doesn't. The only fix is that I connect a Bluetooth enabled earplug/speaker which does the job.

I have pavucontrol (PulseAudio Volume Control) installed, but the GUI isn't solving the no sound problem. I am posting the outputs of the following commands for some basic trouble shooting:

Code: Select all

$ pacmd list-sinks
4 sink(s) available.
    index: 0
        name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp_5__sink>
        driver: <module-alsa-card.c>
        flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
        state: SUSPENDED
        suspend cause: IDLE
        priority: 9037
        volume: front-left: 68812 / 105% / 1.27 dB,   front-right: 68812 / 105% / 1.27 dB
                balance 0.00
        base volume: 65536 / 100% / 0.00 dB
        volume steps: 65537
        muted: yes
        current latency: 0.00 ms
        max request: 0 KiB
        max rewind: 0 KiB
        monitor source: 0
        sample spec: s16le 2ch 48000Hz
        channel map: front-left,front-right
                     Stereo
        used by: 0
        linked by: 0
        configured latency: 0.00 ms; range is 0.50 .. 341.00 ms
        card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
        module: 6
        properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = ""
                alsa.id = "HDMI3 (*)"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "5"
                alsa.card = "0"
                alsa.card_name = "sof-hda-dsp"
                alsa.long_card_name = "sof-hda-dsp"
                alsa.driver_name = "snd_soc_skl_hda_dsp"
                device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "a0c8"
                device.product.name = "Tiger Lake-LP Smart Sound Technology Audio Controller"
                device.string = "hw:sofhdadsp,5"
                device.buffering.buffer_size = "65472"
                device.buffering.fragment_size = "16320"
                device.access_mode = "mmap+timer"
                device.profile.name = "HiFi: hw:sofhdadsp,5: sink"
                device.profile.description = "HDMI3 Output"
                alsa.mixer_device = "hw:sofhdadsp"
                device.description = "Tiger Lake-LP Smart Sound Technology Audio Controller HDMI3 Output"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        ports:
                [Out] HDMI3: HDMI3 Output (priority 700, latency offset 0 usec, available: no)
                        properties:

        active port: <[Out] HDMI3>
    index: 1
        name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp_4__sink>
        driver: <module-alsa-card.c>
        flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
        state: SUSPENDED
        suspend cause: IDLE
        priority: 9036
        volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
                balance 0.00
        base volume: 65536 / 100% / 0.00 dB
        volume steps: 65537
        muted: no
        current latency: 0.00 ms
        max request: 0 KiB
        max rewind: 0 KiB
        monitor source: 1
        sample spec: s16le 2ch 48000Hz
        channel map: front-left,front-right
                     Stereo
        used by: 0
        linked by: 0
        configured latency: 0.00 ms; range is 0.50 .. 341.00 ms
        card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
        module: 6
        properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = ""
                alsa.id = "HDMI2 (*)"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "4"
                alsa.card = "0"
                alsa.card_name = "sof-hda-dsp"
                alsa.long_card_name = "sof-hda-dsp"
                alsa.driver_name = "snd_soc_skl_hda_dsp"
                device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "a0c8"
                device.product.name = "Tiger Lake-LP Smart Sound Technology Audio Controller"
                device.string = "hw:sofhdadsp,4"
                device.buffering.buffer_size = "65472"
                device.buffering.fragment_size = "16320"
                device.access_mode = "mmap+timer"
                device.profile.name = "HiFi: hw:sofhdadsp,4: sink"
                device.profile.description = "HDMI2 Output"
                alsa.mixer_device = "hw:sofhdadsp"
                device.description = "Tiger Lake-LP Smart Sound Technology Audio Controller HDMI2 Output"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        ports:
                [Out] HDMI2: HDMI2 Output (priority 600, latency offset 0 usec, available: no)
                        properties:

        active port: <[Out] HDMI2>
    index: 2
        name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp_3__sink>
        driver: <module-alsa-card.c>
        flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
        state: SUSPENDED
        suspend cause: IDLE
        priority: 9035
        volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
                balance 0.00
        base volume: 65536 / 100% / 0.00 dB
        volume steps: 65537
        muted: no
        current latency: 0.00 ms
        max request: 0 KiB
        max rewind: 0 KiB
        monitor source: 2
        sample spec: s16le 2ch 48000Hz
        channel map: front-left,front-right
                     Stereo
        used by: 0
        linked by: 0
        configured latency: 0.00 ms; range is 0.50 .. 341.00 ms
        card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
        module: 6
        properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = ""
                alsa.id = "HDMI1 (*)"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "3"
                alsa.card = "0"
                alsa.card_name = "sof-hda-dsp"
                alsa.long_card_name = "sof-hda-dsp"
                alsa.driver_name = "snd_soc_skl_hda_dsp"
                device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "a0c8"
                device.product.name = "Tiger Lake-LP Smart Sound Technology Audio Controller"
                device.string = "hw:sofhdadsp,3"
                device.buffering.buffer_size = "65472"
                device.buffering.fragment_size = "16320"
                device.access_mode = "mmap+timer"
                device.profile.name = "HiFi: hw:sofhdadsp,3: sink"
                device.profile.description = "HDMI1 Output"
                alsa.mixer_device = "hw:sofhdadsp"
                device.description = "Tiger Lake-LP Smart Sound Technology Audio Controller HDMI1 Output"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        ports:
                [Out] HDMI1: HDMI1 Output (priority 500, latency offset 0 usec, available: no)
                        properties:

        active port: <[Out] HDMI1>
  * index: 3
        name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp__sink>
        driver: <module-alsa-card.c>
        flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
        state: RUNNING
        suspend cause: (none)
        priority: 9032
        volume: front-left: 62915 /  96% / -1.06 dB,   front-right: 62915 /  96% / -1.06 dB
                balance 0.00
        base volume: 65536 / 100% / 0.00 dB
        volume steps: 65537
        muted: no
        current latency: 15.46 ms
        max request: 3 KiB
        max rewind: 3 KiB
        monitor source: 3
        sample spec: s16le 2ch 48000Hz
        channel map: front-left,front-right
                     Stereo
        used by: 2
        linked by: 4
        configured latency: 16.00 ms; range is 16.00 .. 341.00 ms
        card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
        module: 6
        properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = ""
                alsa.id = "HDA Analog (*)"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "0"
                alsa.card = "0"
                alsa.card_name = "sof-hda-dsp"
                alsa.long_card_name = "sof-hda-dsp"
                alsa.driver_name = "snd_soc_skl_hda_dsp"
                device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "a0c8"
                device.product.name = "Tiger Lake-LP Smart Sound Technology Audio Controller"
                device.string = "hw:sofhdadsp"
                device.buffering.buffer_size = "65472"
                device.buffering.fragment_size = "16320"
                device.access_mode = "mmap+timer"
                device.profile.name = "HiFi: hw:sofhdadsp: sink"
                device.profile.description = "Speaker + Headphones"
                alsa.mixer_device = "hw:sofhdadsp"
                device.description = "Tiger Lake-LP Smart Sound Technology Audio Controller Speaker + Headphones"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        ports:
                [Out] Speaker: Speaker (priority 100, latency offset 0 usec, available: unknown)
                        properties:

                [Out] Headphones: Headphones (priority 200, latency offset 0 usec, available: no)
                        properties:

        active port: <[Out] Speaker>


$ lspci | grep -i audio
00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)


$ lsmod | grep '^snd' | column -t
snd_soc_skl_hda_dsp       28672   6   
snd_soc_hdac_hdmi         45056   1   snd_soc_skl_hda_dsp
snd_soc_dmic              16384   1   
snd_hda_codec_hdmi        73728   1   
snd_hda_codec_realtek     163840  1   
snd_hda_codec_generic     98304   1   snd_hda_codec_realtek
snd_sof_pci               24576   2   
snd_sof_intel_byt         24576   1   snd_sof_pci
snd_sof_intel_ipc         20480   1   snd_sof_intel_byt
snd_sof_intel_hda_common  102400  1   snd_sof_pci
snd_sof_xtensa_dsp        16384   2   snd_sof_intel_hda_common,snd_sof_intel_byt
snd_sof                   139264  4   snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_byt,snd_sof_intel_ipc
snd_sof_intel_hda         20480   1   snd_sof_intel_hda_common
snd_soc_hdac_hda          24576   1   snd_sof_intel_hda_common
snd_hda_ext_core          36864   4   snd_sof_intel_hda_common,snd_soc_hdac_hdmi,snd_soc_hdac_hda,snd_sof_intel_hda
snd_soc_acpi_intel_match  45056   2   snd_sof_pci,snd_sof_intel_hda_common
snd_soc_acpi              16384   3   snd_soc_acpi_intel_match,snd_sof_intel_hda_common,snd_sof_intel_byt
snd_hda_intel             57344   0   
snd_intel_dspcfg          28672   3   snd_hda_intel,snd_sof_pci,snd_sof_intel_hda_common
snd_soc_core              319488  7   soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hdmi,snd_soc_hdac_hda,snd_soc_dmic,snd_soc_skl_hda_dsp
snd_compress              32768   1   snd_soc_core
snd_hda_codec             176128  6   snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_soc_skl_hda_dsp
snd_hda_core              110592  11  snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac_hdmi,snd_soc_hdac_hda,snd_sof_intel_hda,snd_soc_skl_hda_dsp
snd_hwdep                 16384   1   snd_hda_codec
snd_pcm                   143360  11  snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hdmi,snd_compress,snd_soc_core,snd_hda_core
snd_timer                 49152   1   snd_pcm
snd                       110592  23  snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_soc_hdac_hdmi,snd_compress,snd_soc_core,snd_pcm,snd_soc_skl_hda_dsp


$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 0: HDA Analog (*) []
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 1: HDA Digital (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI1 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 4: HDMI2 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 5: HDMI3 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0


$ sudo dmesg  | grep 'snd\|firmware\|audio'
[    1.953036] i915 0000:00:02.0: firmware: failed to load i915/tgl_dmc_ver2_08.bin (-2)
[    1.953038] firmware_class: See https://wiki.debian.org/Firmware for information about missing firmware
[    1.953039] i915 0000:00:02.0: Direct firmware load for i915/tgl_dmc_ver2_08.bin failed with error -2
[    1.953040] i915 0000:00:02.0: [drm] Failed to load DMC firmware i915/tgl_dmc_ver2_08.bin. Disabling runtime power management.
[    1.953041] i915 0000:00:02.0: [drm] DMC firmware homepage: https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/tree/i915
[    4.895061] platform regulatory.0: firmware: direct-loading firmware regulatory.db
[    4.895297] platform regulatory.0: firmware: direct-loading firmware regulatory.db.p7s
[    4.908459] iwlwifi 0000:00:14.3: firmware: direct-loading firmware iwlwifi-QuZ-a0-hr-b0-59.ucode
[    4.908686] iwlwifi 0000:00:14.3: loaded firmware version 59.601f3a66.0 QuZ-a0-hr-b0-59.ucode op_mode iwlmvm
[    4.908700] iwlwifi 0000:00:14.3: firmware: failed to load iwl-debug-yoyo.bin (-2)
[    5.157471] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[    5.157493] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[    5.244088] sof-audio-pci 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[    5.244107] sof-audio-pci 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[    5.244135] sof-audio-pci 0000:00:1f.3: enabling device (0000 -> 0002)
[    5.244371] sof-audio-pci 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
[    5.244477] sof-audio-pci 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    5.259261] sof-audio-pci 0000:00:1f.3: use msi interrupt mode
[    5.270364] Bluetooth: hci0: Minimum firmware build 1 week 10 2014
[    5.272113] bluetooth hci0: firmware: direct-loading firmware intel/ibt-19-0-4.sfi
[    5.272116] Bluetooth: hci0: Found device firmware: intel/ibt-19-0-4.sfi
[    5.364213] sof-audio-pci 0000:00:1f.3: hda codecs found, mask 5
[    5.364214] sof-audio-pci 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[    5.364218] sof-audio-pci 0000:00:1f.3: DMICs detected in NHLT tables: 2
[    5.365253] sof-audio-pci 0000:00:1f.3: firmware: direct-loading firmware intel/sof/sof-tgl.ri
[    5.365257] sof-audio-pci 0000:00:1f.3: warning: unknown sof_ext_man header type 6 size 0x20
[    5.365258] sof-audio-pci 0000:00:1f.3: Firmware info: version 1:7:0-47d07
[    5.365259] sof-audio-pci 0000:00:1f.3: Firmware: ABI 3:18:1 Kernel ABI 3:17:0
[    5.365259] sof-audio-pci 0000:00:1f.3: warn: FW ABI is more recent than kernel
[    5.365261] sof-audio-pci 0000:00:1f.3: warning: unknown sof_ext_man header type 3 size 0x30
[    5.365262] sof-audio-pci 0000:00:1f.3: warning: unknown sof_ext_man header type 5 size 0x20
[    5.454336] sof-audio-pci 0000:00:1f.3: Firmware info: version 1:7:0-47d07
[    5.454338] sof-audio-pci 0000:00:1f.3: Firmware: ABI 3:18:1 Kernel ABI 3:17:0
[    5.454338] sof-audio-pci 0000:00:1f.3: warn: FW ABI is more recent than kernel
[    5.629177] sof-audio-pci 0000:00:1f.3: firmware: direct-loading firmware intel/sof-tplg/sof-hda-generic-2ch.tplg
[    5.629184] sof-audio-pci 0000:00:1f.3: Topology: ABI 3:18:1 Kernel ABI 3:17:0
[    5.629184] sof-audio-pci 0000:00:1f.3: warn: topology ABI is more recent than kernel
[    5.650921] sof-audio-pci 0000:00:1f.3: ASoC: Parent card not yet available, widget card binding deferred
[    5.673325] snd_hda_codec_realtek ehdaudio0D0: ALC255: SKU not ready 0x909701f0
[    5.673482] snd_hda_codec_realtek ehdaudio0D0: autoconfig for ALC255: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[    5.673482] snd_hda_codec_realtek ehdaudio0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    5.673483] snd_hda_codec_realtek ehdaudio0D0:    hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[    5.673484] snd_hda_codec_realtek ehdaudio0D0:    mono: mono_out=0x0
[    5.673485] snd_hda_codec_realtek ehdaudio0D0:    inputs:
[    5.723174] snd_hda_codec_realtek ehdaudio0D0: ASoC: sink widget AIF1TX overwritten
[    5.723177] snd_hda_codec_realtek ehdaudio0D0: ASoC: source widget AIF1RX overwritten
[    7.073386] Bluetooth: hci0: Waiting for firmware download to complete
[    7.089724] bluetooth hci0: firmware: direct-loading firmware intel/ibt-19-0-4.ddc


# I also installed-
$ sudo apt-get install firmware-misc-nonfree
$ sudo apt-get install firmware-atheros
$ sudo apt-get install firmware-realtek
But still, the sound does not work. Help?
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NorthEast
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Re: [Hardware] Sound not working

#2 Post by NorthEast »

The output show:

Code: Select all

muted: yes
If you unmute then you can expect sound. Look at muting buttons in pavucontrol, and also run: alsamixer, in a terminal and adjust the volumes ... hit F5 to see all the controllables, and F1 for help to toggle mute on and off.
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busteradams
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Re: [Hardware] Sound not working

#3 Post by busteradams »

The sound seems to mute itself sporadically. One moment it works and then it just doesn't. Any idea why this happens and how to prevent this?
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FreewheelinFrank
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Re: [Hardware] Sound not working

#4 Post by FreewheelinFrank »

There are errors with the SOF driver.

Try forcing the legacy driver. Create a file

Code: Select all

/etc/modprobe.d/inteldsp.conf
and add

Code: Select all

options snd_intel_dspcfg dsp_driver=1
then reboot.

Your digital mic will not work this way.

Bullseye is getting a bit long in the tooth, and SOF is developing technology, so this may get fixed in Bookworm.
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greybush
Posts: 1
Joined: 2023-01-20 23:19

Re: [Hardware] Sound not working

#5 Post by greybush »

This worked for me. Only way I have been able to get the system speakers to work at all on Dell Vostro 7500 with Debian/KDE
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exotourist
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Re: [Hardware] Sound not working

#6 Post by exotourist »

FreewheelinFrank wrote: ↑2022-12-23 07:14 Your digital mic will not work this way.
hi there, i have a very similar problem. the suggested line solves my problem, but creates another one: the built-in mic won't work anymore. this doesn't seem a very convincing solution. i need both, spearkers ans microphone to work properly.
Last edited by exotourist on 2023-01-23 20:02, edited 1 time in total.
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FreewheelinFrank
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Re: [Hardware] Sound not working

#7 Post by FreewheelinFrank »

exotourist wrote: ↑2023-01-23 20:01
FreewheelinFrank wrote: ↑2022-12-23 07:14 Your digital mic will not work this way.
hi there, i have a very similar problem. the suggested line solves my problem, but creates another one: the built-in mic won't work anymore. this doesn't seem a very convincing solution. i need both, spearkers ans microphone to work properly.
There's a good chance it will work in Bookworm. There has been a lot of development in the SOF driver over the last year ans a half.
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