Audio Volume: No output or input devices found.

[notbob]

I am using a MS Surface Pro 3 (SP3A) that I bought refurbished some time after 2018, since that is the year of the BIOS. Up until now I have not used the sound card, not even when it was running Windows. Therefore I don't know if the card works or not. I am running Debian Bookworm on this and another MS Surface Pro 3, where the sound works

My problem is Audio Volume: No output or input devices found.

I have read a number of threads about the issue, none of which seem to apply to my particular sound card. Most of them need listings from various commands, in order for the helper to diagnose the problem. I have also tried a number of different distros, hoping that one would make music.

Stupid question #1) If lspci shows the sound card, does that mean the card is alive, or could there be some junk jammed into the slot? Not like there is an actual slot for an onboard audio card.

Stupid question #2) If there are 10 sound modules loaded, does that mean my OS is prepared to make noise?

Stupid question #3) Would it be obvious to an idiot like me where the problem is, or, what should I look for?

Stupid question #4) Which formatting icon do I use to get the nice scrollable boxes?

Meanwhile, some data.

pipewire is not installed
timidiy is not installed

These are installed
firmware-sof-signed
firmware-intel-sound
alsa-tools
alsa-utils
alsa-firmware-loaders

lspci

00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)

lsmod

snd_hda_intel          57344  1
snd_intel_dspcfg       36864  1 snd_hda_intel
snd_intel_sdw_acpi     20480  1 snd_intel_dspcfg
snd_hda_codec         184320  2 snd_hda_codec_hdmi,snd_hda_intel
snd_hda_core          122880  3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
snd_hwdep              16384  1 snd_hda_codec
snd_pcm               159744  4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
snd_timer              49152  1 snd_pcm
snd                   126976  8 snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_timer,snd_pcm
soundcore              16384  1 snd

inxi -Fazy

Audio:
  Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel
    bus-ID: 00:03.0 chip-ID: 8086:0a0c class-ID: 0403
  API: ALSA v: k6.1.0-18-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PulseAudio v: 16.1 status: active (root, process)
    tools: pacat,pactl,pavucontrol

inxi -Fxxxrz

Audio:
  Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel bus-ID: 00:03.0
    chip-ID: 8086:0a0c class-ID: 0403
  API: ALSA v: k6.1.0-18-amd64 status: kernel-api
  Server-1: PulseAudio v: 16.1 status: active (root, process)

aplay -l

**** List of PLAYBACK Hardware Devices ****
card 1: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

pacmd list-sinks

No PulseAudio daemon running, or not running as session daemon.

pacmd list-cards

No PulseAudio daemon running, or not running as session daemon.

journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

Feb 25 19:44:35 pluto kernel: snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
Feb 25 19:44:35 pluto kernel: snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
Feb 25 19:44:35 pluto kernel: input: HDA Intel HDMI HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.0/sound/card1/input21
Feb 25 19:44:35 pluto kernel: input: HDA Intel HDMI HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/sound/card1/input22
Feb 25 19:44:35 pluto kernel: input: HDA Intel HDMI HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.0/sound/card1/input23

dmesg | grep 'snd\|audio\|firmware'

[    0.105272] Spectre V2 : Enabling Restricted Speculation for firmware calls
[   37.483147] platform regulatory.0: firmware: direct-loading firmware regulatory.db
[   37.483339] platform regulatory.0: firmware: direct-loading firmware regulatory.db.p7s
[   38.125523] mwifiex_pcie 0000:01:00.0: firmware: direct-loading firmware mrvl/pcie8897_uapsta.bin
[   38.398851] snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
[   38.399560] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])

dmesg | grep firmware

[    0.106143] Spectre V2 : Enabling Restricted Speculation for firmware calls
[   37.528502] platform regulatory.0: firmware: direct-loading firmware regulatory.db
[   37.529271] platform regulatory.0: firmware: direct-loading firmware regulatory.db.p7s
[   38.267324] mwifiex_pcie 0000:01:00.0: firmware: direct-loading firmware mrvl/pcie8897_uapsta.bin

I notice here that the firmware-sof-signed, firmware-intel-sound, and alsa-firmware-loaders, do not show.

dmesg | grep -E 'sof|snd'

[    0.000000] DMI: Microsoft Corporation Surface Pro 3/Surface Pro 3, BIOS 3.11.2350 01/23/2018
[    0.049641] software IO TLB: area num 4.
[    0.352343] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[    0.352345] software IO TLB: mapped [mem 0x00000000a419a000-0x00000000a819a000] (64MB)
[    1.726787] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    1.726820] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[   38.369307] snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
[   38.369642] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[   38.384422] surface_gpe: no compatible Microsoft Surface device found, exiting

cat /boot/config-$(uname -r) | grep HDMI

CONFIG_DRM_DISPLAY_HDMI_HELPER=y
CONFIG_HDMI=y
CONFIG_SND_HDA_CODEC_HDMI=m
# CONFIG_SND_HDA_INTEL_HDMI_SILENT_STREAM is not set
CONFIG_SND_SOC_HDAC_HDMI=m
CONFIG_HDMI_LPE_AUDIO=m

apt policy alsa-ucm-conf

alsa-ucm-conf:
  Installed: 1.2.8-1
  Candidate: 1.2.8-1
  Version table:
 *** 1.2.8-1 500
        500 http://deb.debian.org/debian bookworm/main amd64 Packages
        500 http://deb.debian.org/debian bookworm/main i386 Packages
        100 /var/lib/dpkg/status

Pavucontrol - configuartion tab

Digital Stereo (HDMI) Output (unplugged)(unavailable)
Digital Stereo (HDMI3) Output (unplugged)(unavailable)
Digital Stereo (HDMI2) Output (unplugged)(unavailable)
Digital Surround 7.1 (HDMI) Output (unplugged)(unavailable)
Digital Surround 5.1 (HDMI) Output (unplugged)(unavailable)
Digital Surround 7.1 (HDMI3) Output (unplugged)(unavailable)
Digital Surround 7.1 (HDMI2) Output (unplugged)(unavailable)
Digital Surround 5.1 (HDMI3) Output (unplugged)(unavailable)
Digital Surround 5.1 (HDMI2) Output (unplugged)(unavailable)

fuser -v /dev/snd
(blank line - no output)

ps auxww | grep pulse

me       1166  0.1  0.6 922416 26412 ?        S<sl 19:46   0:05 /usr/bin/pulseaudio --daemonize=no --log-target=journal
me       1191  0.0  0.1 241712  7644 ?        Sl   19:46   0:00 /usr/libexec/pulse/gsettings-helper

ps auxww | grep wire
no output except command

alsamixer

ALSA lib confmisc.c:855:(parse_card) cannot find card '0'
ALSA lib conf.c:5180:(_snd_config_evaluate) function snd_func_card_inum returned error: No such file or directory
ALSA lib confmisc.c:422:(snd_func_concat) error evaluating strings
ALSA lib conf.c:5180:(_snd_config_evaluate) function snd_func_concat returned error: No such file or directory
ALSA lib confmisc.c(snd_func_refer) error evaluating name
ALSA lib conf.c:5180:(_snd_config_evaluate) function snd_func_refer returned error: No such file or directory
ALSA lib conf.c:5703:(snd_config_expand) Evaluate error: No such file or directory
ALSA lib control.c(snd_ctl_open_noupdate) Invalid CTL default
cannot open mixer: No such file or directory

That was the first command that returned all negative results

Commands as luser

ls -la /dev/snd/by_path/

lrwxrwxrwx 1 root root  12 Feb 25 21:05 pci-0000:00:03.0 -> ../controlC1

pulseaudio -vvv

I: [pulseaudio] main.c: setrlimit(RLIMIT_NICE, (31, 31)) failed: Operation not permitted
I: [pulseaudio] main.c: setrlimit(RLIMIT_RTPRIO, (9, 9)) failed: Operation not permitted
D: [pulseaudio] core-rtclock.c: Timer slack is set to 50 us.
D: [pulseaudio] core-util.c: RealtimeKit worked.
I: [pulseaudio] core-util.c: Successfully gained nice level -11.
I: [pulseaudio] main.c: This is PulseAudio 16.1
D: [pulseaudio] main.c: Compilation CFLAGS: Not yet supported on meson
D: [pulseaudio] main.c: Running on host: Linux x86_64 6.1.0-18-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.76-1 (2024-02-01)
D: [pulseaudio] main.c: Found 4 CPUs.
I: [pulseaudio] main.c: Page size is 4096 bytes
D: [pulseaudio] main.c: Compiled with Valgrind support: no
D: [pulseaudio] main.c: Running in valgrind mode: no
D: [pulseaudio] main.c: Running in VM: yes
D: [pulseaudio] main.c: Running from build tree: no
D: [pulseaudio] main.c: Optimized build: yes
D: [pulseaudio] main.c: All asserts enabled.
I: [pulseaudio] main.c: Machine ID is 8b7640bfd4c244f28d1372fa8e7dbf77.
I: [pulseaudio] main.c: Session ID is 3.
I: [pulseaudio] main.c: Using runtime directory /run/user/1000/pulse.
I: [pulseaudio] main.c: Using state directory /home/me/.config/pulse.
I: [pulseaudio] main.c: Using modules directory /usr/lib/pulse-16.1+dfsg1/modules.
I: [pulseaudio] main.c: Running in system mode: no
E: [pulseaudio] pid.c: Daemon already running.
E: [pulseaudio] main.c: pa_pid_file_create() failed.

No doubt I missed something, please just ask.
Is my sound borked?

Thanks in advance.

[FreewheelinFrank]

I am using a MS Surface Pro 3 (SP3A) that I bought refurbished some time after 2018, since that is the year of the BIOS. Up until now I have not used the sound card, not even when it was running Windows. Therefore I don't know if the card works or not. I am running Debian Bookworm on this and another MS Surface Pro 3, where the sound works

My problem is Audio Volume: No output or input devices found.

I have read a number of threads about the issue, none of which seem to apply to my particular sound card. Most of them need listings from various commands, in order for the helper to diagnose the problem. I have also tried a number of different distros, hoping that one would make music.

Stupid question #1) If lspci shows the sound card, does that mean the card is alive, or could there be some junk jammed into the slot? Not like there is an actual slot for an onboard audio card.

Stupid question #2) If there are 10 sound modules loaded, does that mean my OS is prepared to make noise?

Stupid question #3) Would it be obvious to an idiot like me where the problem is, or, what should I look for?

Stupid question #4) Which formatting icon do I use to get the nice scrollable boxes?

No doubt I missed something, please just ask.
Is my sound borked?

Thanks in advance.

1: it means it's recognised at a hardware level, but not necessarily correctly configured. Your sound card is not recognised by Alsa, so it obviously isn't configured correctly.
2: yes, if they are the right ones, and the hardware has to be correctly configured.
3: sound issues can be tricky for anybody. Sound can be misconfigured in the BIOS by manufacturers for example.
4: the </> button.

The first issue to deal with is that you seem to be running sound commands as root. Sound is a user process, so run the sound commands again as user ($) and give us the output.

Also critical: is this dual boot with windows, or just Debian?

[Dai_trying]

I have a Surface Pro 3 and although I have the same hardware I use the linux-surface kernel to get better results, you might be able to find something in the github that helps you as my Sp3 works without issue using the Gnome DE.

EDIT: if you want some output for comparison let me know and i will post it.

[notbob]

Thanks for the formatting hint.

To answer the critical question first. This is not a dual boot with Windows machine. It is dual boot, mainly Debian, right now also Slackware, and previously Debian and Fedora.

Three sound based firmware packages are installed but never noticed in the dmesg records. Is that important, and how do I load those packages (at boot maybe?)

Here is the output from luser me. Had to use sudo on the dmesg commands. Also had to add me to the adm group. There are some differences.

The lsmod command shows one extra module, I will assume I missed it last time.

The alsamixer command brought up the graphical display rather than a bunch of error messages.

There is actual output for the pacmd listings

lspci

Code: Select all

00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)

lsmod | grep snd

Code: Select all

snd_hda_codec_hdmi     81920  1
snd_hda_intel          57344  1
snd_intel_dspcfg       36864  1 snd_hda_intel
snd_intel_sdw_acpi     20480  1 snd_intel_dspcfg
snd_hda_codec         184320  2 snd_hda_codec_hdmi,snd_hda_intel
snd_hda_core          122880  3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
snd_hwdep              16384  1 snd_hda_codec
snd_pcm               159744  4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
snd_timer              49152  1 snd_pcm
snd                   126976  8 snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_timer,snd_pcm
soundcore              16384  1 snd

inxi -Fazy

Code: Select all

Audio:
  Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel
    bus-ID: 00:03.0 chip-ID: 8086:0a0c class-ID: 0403
  API: ALSA v: k6.1.0-18-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PulseAudio v: 16.1 status: active tools: pacat,pactl,pavucontrol

inx1 -Fxxxrz

Code: Select all

Audio:
  Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel
    bus-ID: 00:03.0 chip-ID: 8086:0a0c class-ID: 0403
  API: ALSA v: k6.1.0-18-amd64 status: kernel-api
  Server-1: PulseAudio v: 16.1 status: active

aplay -l

Code: Select all

**** List of PLAYBACK Hardware Devices ****
card 1: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

pacmn list-sinks

Code: Select all

1 sink(s) available.
  * index: 0
        name: <auto_null>
        driver: <module-null-sink.c>
        flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
        state: RUNNING
        suspend cause: (none)
        priority: 1000
        volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
                balance 0.00
        base volume: 65536 / 100% / 0.00 dB
        volume steps: 65537
        muted: no
        current latency: 0.49 ms
        max request: 0 KiB
        max rewind: 0 KiB
        monitor source: 0
        sample spec: s16le 2ch 44100Hz
        channel map: front-left,front-right
                     Stereo
        used by: 1
        linked by: 1
        configured latency: 2.51 ms; range is 0.50 .. 2000.00 ms
        module: 14
        properties:
                device.description = "Dummy Output"
                device.class = "abstract"
                device.icon_name = "audio-card"
p

pacmd list-cards | grep device.bus_path

Code: Select all

device.bus_path = "pci-0000:00:03.0"

journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

Code: Select all

Feb 27 20:57:23 pluto kernel: snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
Feb 27 20:57:23 pluto kernel: snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
Feb 27 20:57:23 pluto kernel: input: HDA Intel HDMI HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.0/sound/card1/input21
Feb 27 20:57:23 pluto kernel: input: HDA Intel HDMI HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/sound/card1/input22
Feb 27 20:57:23 pluto kernel: input: HDA Intel HDMI HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.0/sound/card1/input23

sudo dmesg | grep 'snd\|audio\|firmware'

Code: Select all

[    0.105269] Spectre V2 : Enabling Restricted Speculation for firmware calls
[   37.480626] platform regulatory.0: firmware: direct-loading firmware regulatory.db
[   37.480893] platform regulatory.0: firmware: direct-loading firmware regulatory.db.p7s
[   38.150035] mwifiex_pcie 0000:01:00.0: firmware: direct-loading firmware mrvl/pcie8897_uapsta.bin
[   38.382930] snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
[   38.386194] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])

sudo dmesg | grep firmware

Code: Select all

[    0.105269] Spectre V2 : Enabling Restricted Speculation for firmware calls
[   37.480626] platform regulatory.0: firmware: direct-loading firmware regulatory.db
[   37.480893] platform regulatory.0: firmware: direct-loading firmware regulatory.db.p7s
[   38.150035] mwifiex_pcie 0000:01:00.0: firmware: direct-loading firmware mrvl/pcie8897_uapsta.bin

sudo dmesg | grep -E 'sof|snd'

Code: Select all

[    0.000000] DMI: Microsoft Corporation Surface Pro 3/Surface Pro 3, BIOS 3.11.2350 01/23/2018
[    0.049613] software IO TLB: area num 4.
[    0.355939] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[    0.355941] software IO TLB: mapped [mem 0x00000000a419a000-0x00000000a819a000] (64MB)
[    1.734183] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    1.734219] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[   38.279326] surface_gpe: no compatible Microsoft Surface device found, exiting
[   38.382930] snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
[   38.386194] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])

cat /boot/config-$(uname -r) | grep HDMI

Code: Select all

CONFIG_DRM_DISPLAY_HDMI_HELPER=y
CONFIG_HDMI=y
CONFIG_SND_HDA_CODEC_HDMI=m
# CONFIG_SND_HDA_INTEL_HDMI_SILENT_STREAM is not set
CONFIG_SND_SOC_HDAC_HDMI=m
CONFIG_HDMI_LPE_AUDIO=m

apt policy alsa-ucm-conf

Code: Select all

alsa-ucm-conf:
  Installed: 1.2.8-1
  Candidate: 1.2.8-1
  Version table:
 *** 1.2.8-1 500
        500 http://deb.debian.org/debian bookworm/main amd64 Packages
        500 http://deb.debian.org/debian bookworm/main i386 Packages
        100 /var/lib/dpkg/status

pavucontrol - configuration tab

Code: Select all

Digital Stereo (HDMI) Output (unplugged)(unavailable)
Digital Stereo (HDMI3) Output (unplugged)(unavailable)
Digital Stereo (HDMI2) Output (unplugged)(unavailable)
Digital Surround 7.1 (HDMI) Output (unplugged)(unavailable)
Digital Surround 5.1 (HDMI) Output (unplugged)(unavailable)
Digital Surround 7.1 (HDMI3) Output (unplugged)(unavailable)
Digital Surround 7.1 (HDMI2) Output (unplugged)(unavailable)
Digital Surround 5.1 (HDMI3) Output (unplugged)(unavailable)
Digital Surround 5.1 (HDMI2) Output (unplugged)(unavailable)

fuser -v /dev/snd

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(no output - blank line)

ps auxww | grep pulse

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me       3727  0.0  0.6 848712 24152 ?        S<sl 21:26   0:01 /usr/bin/pulseaudio --daemonize=no --log-target=journal
me       3738  0.0  0.1 241712  7696 ?        Sl   21:26   0:00 /usr/libexec/pulse/gsettings-helper
me       5267  0.0  0.0   6332  2048 pts/2    S+   21:55   0:00 grep pulse

ps auxww | grep wire

Code: Select all

me       5271  0.0  0.0   6332  2136 pts/2    S+   21:56   0:00 grep wire

alsamixer - has F2 for system information, 6 files to choose from, can't copy and paste
(default)
=> card and chip PulseAudio
=> shows (Master) with 00 and 100<>100 =>
hit F6 to choose card and choose default: 1
=> card: HDA Intel HDMI
=> chip: Intel Haswell HDMI
=> shows <S/PDIF> 00, S/PDIF1 00, S/PDIF2 00

ls -la /dev/snd/by_path/

Code: Select all

lrwxrwxrwx 1 root root  12 Feb 27 20:57 pci-0000:00:03.0 -> ../controlC1

pulseaudio -vvv

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I: [pulseaudio] main.c: setrlimit(RLIMIT_NICE, (31, 31)) failed: Operation not permitted
I: [pulseaudio] main.c: setrlimit(RLIMIT_RTPRIO, (9, 9)) failed: Operation not permitted
D: [pulseaudio] core-rtclock.c: Timer slack is set to 50 us.
D: [pulseaudio] core-util.c: RealtimeKit worked.
I: [pulseaudio] core-util.c: Successfully gained nice level -11.
I: [pulseaudio] main.c: This is PulseAudio 16.1
D: [pulseaudio] main.c: Compilation CFLAGS: Not yet supported on meson
D: [pulseaudio] main.c: Running on host: Linux x86_64 6.1.0-18-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.76-1 (2024-02-01)
D: [pulseaudio] main.c: Found 4 CPUs.
I: [pulseaudio] main.c: Page size is 4096 bytes
D: [pulseaudio] main.c: Compiled with Valgrind support: no
D: [pulseaudio] main.c: Running in valgrind mode: no
D: [pulseaudio] main.c: Running in VM: yes
D: [pulseaudio] main.c: Running from build tree: no
D: [pulseaudio] main.c: Optimized build: yes
D: [pulseaudio] main.c: All asserts enabled.
I: [pulseaudio] main.c: Machine ID is 8b7640bfd4c244f28d1372fa8e7dbf77.
I: [pulseaudio] main.c: Session ID is 8.
I: [pulseaudio] main.c: Using runtime directory /run/user/1000/pulse.
I: [pulseaudio] main.c: Using state directory /home/scott/.config/pulse.
I: [pulseaudio] main.c: Using modules directory /usr/lib/pulse-16.1+dfsg1/modules.
I: [pulseaudio] main.c: Running in system mode: no
E: [pulseaudio] pid.c: Daemon already running.
E: [pulseaudio] main.c: pa_pid_file_create() failed.

[notbob]

I have a Surface Pro 3 and although I have the same hardware I use the linux-surface kernel to get better results, you might be able to find something in the github that helps you as my Sp3 works without issue using the Gnome DE.

EDIT: if you want some output for comparison let me know and i will post it.

Thanks for the offer. If you have some commands that you ran that I didn't, maybe you could post them and I can add them to my listings. That would be handy indeed.

I may have to look at that different kernel.

One of the things bothering me is that I have another surface pro 3 that has a BIOS from a year later, and the sound works just fine, also under Debian Bookworm, and without the slightest bit of input on my part. I was going to run the same commands on it tonight, but had to redo the work from earlier instead.

[FreewheelinFrank]

I don't suppose there is a BIOS update available then?

Sound cards sometimes get stuck with the wrong settings. There are two things you could try first. Turn the laptop off, remove the battery and press the power button for 30 seconds to drain any residual power. This will rest the card. I know some laptops now don't have removable batteries. Use a screwdriver if you are a competent person.

The other is to go into the BIOS and turn off sound. Reboot, go back into the BIOS again and turn on sound.

check with aplay -l to see if the card is now visible.

Full output of inxi -Farz would be useful.

[Dai_trying]

@notbob I haven't run any particular commands as everything here is working and I have not had to investigate anything. And the only BIOS version I can see available from M$ is this one, which is version 1.0. Although According to this page it should be 3.11.2650.0

@FreewheelinFrank Taking the battery out of one of these devices is a job for a professional really, they were not made with upgrades in mind and could definitely result in a broken device if not done correctly and VERY carefully

[FreewheelinFrank]

@FreewheelinFrank Taking the battery out of one of these devices is a job for a professional really, they were not made with upgrades in mind and could definitely result in a broken device if not done correctly and VERY carefully

Yeah, looks like it's glued in. Good luck cleaning the fan when it gets full of dust! Another non serviceable consumer item destined for landfill before its time.

https://www.ifixit.com/Guide/Microsoft+ ... ment/51877

[notbob]

@Dai_trying, @FreewheelinFrank - Downloaded the "latest" bios from MS. Tried to install with Q4Wine but it failed. The setup page has very few options, and turning off sound isn't one of them.

As far as opening up the Surface Pro - been there done that. Replaced the SS drive with a higher storage capacity. Broke the screen into many tiny pieces. Got a replacement, hooked it up, but used far less adhesive than original to reattach it. Maybe I can do the battery trick.

Don't have to worry about cleaning the fan, there isn't one.

@FreewheelinFrank, you said earlier that there is a good chance something is configured incorrectly. In my search, I read a lot of Ubuntu postings, (seems to be a popular, or maybe troublesome distro), and their file structure is not quite the same as Debian. They have config files that don't exist on my machine. There can't be more than 50 or 60 config files relating to Audio. lol

full output of inxi -Farz

Code: Select all

System:
  Kernel: 6.1.0-18-amd64 arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1.0-18-amd64
    root=UUID=6652ef23-010e-4b25-b873-84c14a7e25fb ro quiet
  Desktop: KDE Plasma v: 5.27.5 tk: Qt v: 5.15.8 wm: kwin_wayland vt: 1
    dm: SDDM Distro: Debian GNU/Linux 12 (bookworm)
Machine:
  Type: Laptop System: Microsoft product: Surface Pro 3 v: 1
    serial: <superuser required>
  Mobo: Microsoft model: Surface Pro 3 v: 1 serial: <superuser required>
    UEFI: American Megatrends v: 3.11.2350 date: 01/23/2018
Battery:
  ID-1: BAT0 charge: 42.9 Wh (100.0%) condition: 42.9/42.2 Wh (101.9%)
    volts: 7.9 min: 7.6 model: LGC-LGC X883815 type: Li-ion serial: <filter>
    status: full cycles: 53
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: discharging
CPU:
  Info: model: Intel Core i3-4020Y bits: 64 type: MT MCP arch: Haswell
    gen: core 4 level: v3 note: check built: 2013-15 process: Intel 22nm
    family: 6 model-id: 0x45 (69) stepping: 1 microcode: 0x26
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 3 MiB desc: 1x3 MiB
  Speed (MHz): avg: 1497 min/max: 600/1500 scaling: driver: intel_cpufreq
    governor: schedutil cores: 1: 1497 2: 1497 3: 1497 4: 1497 bogomips: 11972
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel vendor: Microsoft driver: i915 v: kernel arch: Gen-7.5
    process: Intel 22nm built: 2013 ports: active: eDP-1 empty: DP-1, DP-2,
    HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:0a1e class-ID: 0300
  Display: wayland server: X.org v: 1.21.1.7 with: Xwayland v: 22.1.9
    compositor: kwin_wayland driver: X: loaded: modesetting unloaded: fbdev,vesa
    dri: crocus gpu: i915 display-ID: 0
  Monitor-1: eDP-1 model: Seiko Epson 0x3542 built: 2013 res: 2160x1440
    dpi: 216 gamma: 1.2 size: 254x169mm (10x6.65") diag: 305mm (12") ratio: 3:2
    modes: 2160x1440
  API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel HD Graphics 4200 (HSW
    GT2) direct-render: Yes
Audio:
  Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel
    bus-ID: 00:03.0 chip-ID: 8086:0a0c class-ID: 0403
  API: ALSA v: k6.1.0-18-amd64 status: kernel-api tools: alsamixer,amixer
  Server-1: PulseAudio v: 16.1 status: active tools: pacat,pactl,pavucontrol
Network:
  Device-1: Marvell 88W8897 [AVASTAR] 802.11ac Wireless vendor: SafeNet
    driver: mwifiex_pcie v: 1.0 pcie: gen: 1 speed: 2.5 GT/s lanes: 1
    bus-ID: 01:00.0 chip-ID: 11ab:2b38 class-ID: 0200
  IF: wlp1s0 state: up mac: <filter>
Bluetooth:
  Device-1: Marvell Bluetooth and Wireless LAN Composite Device type: USB
    driver: btusb v: 0.8 bus-ID: 1-6:5 chip-ID: 1286:204b class-ID: e001
    serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 1 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
  Info: acl-mtu: 1021:7 sco-mtu: 240:3 link-policy: rswitch hold sniff
    link-mode: peripheral accept
Drives:
  Local Storage: total: 238.47 GiB used: 37.08 GiB (15.6%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: LITE-ON IT
    model: LMT-256M6M mSATA 256GB size: 238.47 GiB block-size: physical: 512 B
    logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 10F
    scheme: MBR
Partition:
  ID-1: / raw-size: 55.88 GiB size: 54.7 GiB (97.89%) used: 11.72 GiB (21.4%)
    fs: ext4 dev: /dev/sda2 maj-min: 8:2
  ID-2: /boot/efi raw-size: 94 MiB size: 92.5 MiB (98.42%)
    used: 28.6 MiB (30.9%) fs: vfat dev: /dev/sda1 maj-min: 8:1
  ID-3: /home raw-size: 60.54 GiB size: 59.28 GiB (97.93%)
    used: 25.33 GiB (42.7%) fs: ext4 dev: /dev/sda3 maj-min: 8:3
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 53.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2350 pm: dpkg pkgs: 2342 libs: 1503 tools: apt,apt-get pm: flatpak
    pkgs: 8
  Active apt repos in: /etc/apt/sources.list
    1: deb http://deb.debian.org/debian/ bookworm main contrib non-free non-free-firmware
    2: deb-src http://deb.debian.org/debian/ bookworm main contrib non-free non-free-firmware
    3: deb http://deb.debian.org/debian/ buster main contrib
    4: deb http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
    5: deb-src http://security.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
    6: deb http://deb.debian.org/debian/ bookworm-updates main contrib non-free non-free-firmware
    7: deb-src http://deb.debian.org/debian/ bookworm-updates main contrib non-free non-free-firmware
Info:
  Processes: 209 Uptime: 33m wakeups: 5 Memory: 3.73 GiB
  used: 2.85 GiB (76.3%) Init: systemd v: 252 target: graphical (5)
  default: graphical tool: systemctl Compilers: N/A Shell: Bash v: 5.2.15
  running-in: konsole inxi: 3.3.26

[Dai_trying]

Can I ask why you have buster repository enabled?

3: deb http://deb.debian.org/debian/ buster main contrib

[Dai_trying]

Find below my output for the same command, I seem to have more audio devices than you have so maybe a hardware fault? Or maybe the surface kernel has some magic that is not in the mainline kernel? Or maybe there is some driver/firmware that you can ascertain is missing by using my output?

HTH

Code: Select all

System:
  Kernel: 6.7.6-surface-1 arch: x86_64 bits: 64 compiler: gcc v: 9.4.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.7.6-surface-1
    root=UUID=5eb05493-24b6-41c8-8ba1-0ecba58d0505 ro quiet
  Desktop: GNOME v: 43.9 tk: GTK v: 3.24.38 wm: gnome-shell dm: GDM3 v: 43.0
    Distro: Debian GNU/Linux 12 (bookworm)
Machine:
  Type: Laptop System: Microsoft product: Surface Pro 3 v: 1
    serial: <superuser required>
  Mobo: Microsoft model: Surface Pro 3 v: 1 serial: <superuser required>
    UEFI: American Megatrends v: 3.11.2650 date: 04/30/2019
Battery:
  ID-1: BAT0 charge: 27.0 Wh (82.3%) condition: 32.8/42.2 Wh (77.8%)
    volts: 8.6 min: 7.6 model: LGC-LGC X883815 type: Li-ion serial: <filter>
    status: charging cycles: 785
CPU:
  Info: model: Intel Core i3-4020Y bits: 64 type: MT MCP arch: Haswell
    gen: core 4 level: v3 note: check built: 2013-15 process: Intel 22nm
    family: 6 model-id: 0x45 (69) stepping: 1 microcode: 0x26
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 3 MiB desc: 1x3 MiB
  Speed (MHz): avg: 639 high: 760 min/max: 600/1500 scaling:
    driver: intel_cpufreq governor: schedutil cores: 1: 599 2: 600 3: 600 4: 760
    bogomips: 11972
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel vendor: Microsoft driver: i915 v: kernel arch: Gen-7.5
    process: Intel 22nm built: 2013 ports: active: eDP-1 empty: DP-1, DP-2,
    HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:0a1e class-ID: 0300
  Device-2: Microsoft LifeCam Front type: USB driver: uvcvideo bus-ID: 1-7:3
    chip-ID: 045e:07be class-ID: 0e02
  Device-3: Microsoft LifeCam Rear type: USB driver: uvcvideo bus-ID: 1-8:4
    chip-ID: 045e:07bf class-ID: 0e02
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.9
    compositor: gnome-shell driver: X: loaded: modesetting unloaded: fbdev,vesa
    dri: crocus gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 2160x1440 s-dpi: 96 s-size: 571x381mm (22.48x15.00")
    s-diag: 686mm (27.03")
  Monitor-1: eDP-1 model: Seiko Epson 0x3542 built: 2013 res: 2160x1440
    hz: 60 dpi: 216 gamma: 1.2 size: 254x169mm (10x6.65") diag: 305mm (12")
    ratio: 3:2 modes: 2160x1440
  API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel HD Graphics 4200 (HSW
    GT2) direct-render: Yes
Audio:
  Device-1: Intel Haswell-ULT HD Audio driver: snd_hda_intel v: kernel
    bus-ID: 00:03.0 chip-ID: 8086:0a0c class-ID: 0403
  Device-2: Intel 8 Series HD Audio vendor: Microsoft 8
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:9c20
    class-ID: 0403
  API: ALSA v: k6.7.6-surface-1 status: kernel-api tools: alsamixer,amixer
  Server-1: PipeWire v: 0.3.65 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pw-cat,pw-cli,wpctl
Network:
  Device-1: Marvell 88W8897 [AVASTAR] 802.11ac Wireless vendor: SafeNet
    driver: mwifiex_pcie v: 1.0 pcie: gen: 1 speed: 2.5 GT/s lanes: 1
    bus-ID: 01:00.0 chip-ID: 11ab:2b38 class-ID: 0200
  IF: wlp1s0 state: up mac: <filter>
Bluetooth:
  Device-1: Marvell Bluetooth and Wireless LAN Composite Device type: USB
    driver: btusb v: 0.8 bus-ID: 1-6:5 chip-ID: 1286:204b class-ID: e001
    serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 2.1
    lmp-v: 4.2 sub-v: 7015 hci-v: 4.2 rev: 8300
  Info: acl-mtu: 1021:7 sco-mtu: 240:3 link-policy: rswitch hold sniff
    link-mode: peripheral accept service-classes: rendering, capturing, audio,
    telephony
Drives:
  Local Storage: total: 59.63 GiB used: 31.86 GiB (53.4%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: SK Hynix model: HFS064G3AMNB-2200A
    size: 59.63 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 8L00 scheme: GPT
Partition:
  ID-1: / raw-size: 58.17 GiB size: 56.96 GiB (97.91%) used: 31.85 GiB (55.9%)
    fs: ext4 dev: /dev/sda2 maj-min: 8:2
  ID-2: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%)
    used: 11.1 MiB (2.2%) fs: vfat dev: /dev/sda1 maj-min: 8:1
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 977 MiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/sda3 maj-min: 8:3
Sensors:
  System Temperatures: cpu: 37.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: pm: dpkg pkgs: 2213 libs: 1325
    tools: apt,apt-get,gnome-software,synaptic
  Active apt repos in: /etc/apt/sources.list
    1: deb http://192.168.1.17/debian/ bookworm main contrib non-free non-free-firmware
    2: deb http://192.168.1.17/debian/ bookworm-updates main contrib non-free non-free-firmware
    3: deb http://192.168.1.17/debian-security bookworm-security main contrib non-free non-free-firmware
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/linux-surface.list
    1: deb [arch=amd64] https://pkg.surfacelinux.com/debian release main
  No active apt repos in: /etc/apt/sources.list.d/mythtv.list
Info:
  Processes: 243 Uptime: 2m wakeups: 1 Memory: 3.74 GiB used: 1.57 GiB (41.9%)
  Init: systemd v: 252 target: graphical (5) default: graphical
  tool: systemctl Compilers: gcc: 12.2.0 alt: 12 Shell: Bash v: 5.2.15
  running-in: terminator inxi: 3.3.26

[FreewheelinFrank]

The analogue audio device seems to be missing. Other inxi outputs online also seem to have the 8086:9c20 device.

https://linux-hardware.org/?probe=bdcd2a3f9c&log=inxi

https://linux-hardware.org/?probe=52d49f9aae&log=inxi

I saw reference to turning sound off and on again here. Seems to have worked for two people at least with an SP3.

I got it going. I turned audio off in the UEFI settings menu (Advanced Security) and booted into Ubuntu. I shut it down again booted back into UEFI settings turned audio back on and on the next boot I had audio! Not sure why turning audio off and back on again worked, but it did.

My sound suddenly stopped working (Ubuntu 16.04 / Surface Pro 3). Turning the sound on/off in UEFI fixed the problem.

https://www.reddit.com/r/SurfaceLinux/c ... h_install/

Don't have to worry about cleaning the fan, there isn't one.

Irrelevant aside: Microsoft seems to think it has one. I guess if yours doesn't you're lucking, judging by the number of people complaining about it, this for example.

https://answers.microsoft.com/en-us/sur ... 058030a6da

[notbob]

I am going to have to hang my head in shame. And apologize for wasting everybody's time.

MS Surface Pro does have a Bios setup page, with very few options. I thought the "Device Information" page was read only, so I never really looked at it. Wrong!

Enabled onboard audio, surprise! Audio works.

@FreewheelinFrank, you sure called it.

@Dai_trying - I have buster repository in order to get a specific version of Unison (file synchronizer) that one of my older and non updated units has installed.

Thanks for all the help,

[Dai_trying]

Glad you got it working in the end, so all's good

[sunrat]

@notbob Isn't it great when some issue for which you tear your hair out turns out to be trivial to resolve?!

Please mark the topic solved so it may help others. Simply edit your first post to add prefix [Solved] to the title. It would be additionally helpful to also add the device to the title eg. [Solved] Audio Volume: No output or input devices found MS Surface Pro 3

[FreewheelinFrank]

Glad to hear you got it working!